Service Representative Customer

Autumn Echoles

Columbus, GA ***** 334-***-****

***************@*****.***

PROFESSIONAL

SUMMARY

Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well- organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.

SKILLS

Able to multitask and perform all tasks

with accuracy while paying attention to

details.

WORK HISTORY

CUSTOMER SERVICE REPRESENTATIVE 08/2019 to 06/2024 Alorica Remote

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

• Responded to customer requests for products, services, and company information.

• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients. PHARMACY TECHNICIAN 02/2017 to 07/2019

CVS COLUMBUS,GA

Provide

• Utilized pharmacy software proficiently to input prescription information quickly while maintaining attention to detail.

• Enhanced patient care by accurately filling prescriptions and providing medication counseling.

• Assisted customers promptly, addressing inquiries and resolving issues with professionalism.

• Provided prompt assistance to healthcare providers, fostering positive relationships between pharmacies and medical teams.

• Identified potential drug interactions or errors through careful review of medication profiles, enhancing patient safety.

• Supported pharmacists in the preparation of compounded medications for individualized treatments.

• Collaborated with pharmacists to ensure smooth workflow, enabling timely processing of prescriptions.

• Managed drug inventory efficiently by rotating stock regularly and monitoring expiration dates closely.

• Answered incoming phone calls and addressed questions from customers and healthcare providers.

• Stocked, labeled, and inventoried medication to keep accurate records.

• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.

• Counted and labeled prescriptions with correct item and quantity. FORENSIC SERVICE TECHNICIAN 07/2017 to 05/2019

DEPARTMENT OF BEHAVIORAL HEALTH AND DEVELOPMENT

Columbus, GA

• Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.

• Assisted with daily living activities, promoting patient independence and overall wellbeing.

• Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.

• Utilized problem-solving skills when faced with unexpected situations or emergencies within the healthcare setting.

• Maintained clean, safe, and well-organized patient environment.

• Reduced patient anxiety through effective communication and active listening skills.

• Kept accurate records of patients' care, condition, and progress.

• Provided total hygiene care to 30 patients per shift by assisting with skincare, bathing, and toileting.

• Ensured the safe transfer of patients using proper techniques to prevent injuries and falls.

• Documented vital signs to inform nurses and physicians of any changes in patient status.

• Coordinated with other healthcare professionals to provide patients with comprehensive care.

EDUCATION

High School Diploma

Balboa High School, Balboa,CA

Licensed CERTIFICATION Pharmacy Technology 05/2015 Virginia College, Columbus,GA

• Dean's List 1st SEMESTER 2013

. • Elected to TREASURER for VCSB in 2014

Contact this candidate