Customer Service Support Specialist
Resume:
Professional with excellent interpersonal and organizational skills. Proficient in MS Office including but not limited to Excel, powerpoint and word. Documentation, Filing, Organizational and dedicated team player.
Experience.
CGI Federal Inc. Cleveland, Ohio —IC Coordinator
May 2017-Current
●Administrative duties that include scheduling inspections via phone or email per housing department, tenant and owners.
●Complete task per housing department and client instruction in an efficient and timely manner.
●Research and respond to email and supervisor inquiries on a daily basis on inspection matters.
●Accurately update and initiate rent at a reasonable date per housing
department’s request.
Instacart, Akron/Cleveland, Ohio - Shopper/Delivery
April 2020 - Current
●Shopping for customers in various stores for a wide range of products.
●Deliver a wide range of products and packages to customers' homes.
Allstate Insurance Company, Hudson, Ohio — Customer Service
September 2016-May 2017
●Review insurance policy resources provided by the company in order to assist the agent with the customer’s policy changes and billing.
●Document agents call interactions and transactions, recording details of inquiries, complaints, and comments as well as actions taken.
●Document agents call interactions and transactions, recording details of inquiries, complaints, and comments as well as actions taken.
Sears Holdings Inc. Middleburg Heights, Ohio—Support Specialist
December 2011-September 2016
●Incoming calls (avg. 45/day) resolving technical issues with ordering and billing. Corresponding with management and technical supervisors by electronic mailing system.
●Scheduling field workers and customers for product repairs and service.
●Distinguish and identify warranty and protection agreement.
●Assisting technicians in tracking ordered parts. (Fedex, UPS, USPS, Freight)
●Communication with vendors pertaining to part status, cancellation and tracking information (remote)
TeMeko D. Smith
1070 Hemlock Hills Drive #B
Akron, Ohio 44313
*************@*****.***
Educational Experience
Remington College, Cleveland, Ohio —Medical Assistant
April 2015 - December 2016
American InterContinental University, Chicago,IL — Associates of Arts in Business, Criminal Justice Administration
May 2009 - February 2011
Accomplishments
Certificate of ASIC Training & Transition-December 16, 2016
Certificate of
Merit-December 2002
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