Medical Billing General Manager
Resume:
MELISA
YOUNG
****************@*****.***
Dalhart, TX 79022
SKILLS
Leadership
Motivation and positive energy and attitude
Strong multitasking abilities
Working knowledge of what is needed to oversee and run any area in a restaurant with success and growth
EDUCATION
Crockett High School
Austin, TX
Allen School of Science
Online • 2012
Medical Billing And Coding: Medical Billing And Coding
PROFESSIONAL SUMMARY
Highly proactive manager with 12 years of experience in team leadership in the service industry. Background includes sales, management and customer service in fast-paced settings. Adaptable and enterprising general manager with solid industry background and proven expertise in building and leading successful teams. Talented problem-solver ready to back up fellow employees at any time. I came to XIT Woodfire Grill two years after it's open to work for owners who had not been in the restaurant business before. I created and implemented a system that helped decrease labor and food cost and created a system to monitor these numbers at all times. I switched our point of sale system and personally built the menu and items to fit the needs of the restaurant. I am responsible for all hiring, training, scheduling, ordering, receiving, events, etc. Our sales numbers held steady through the Covid pandemic, and have continued to rise every year. We incurred a second restaurant that I help oversee with the hiring of floor managers and is also showing growth every single year.
Profit margins for the steakhouse were over 14% for the last year and for the grill that we bought, over 18%. I would love the opportunity to have an interview to go over the details of what I feel like I can bring to your team.
WORK HISTORY
XIT Woodfire Grill - Restaurant General Manager
Dalhart, TX • 11/2016 - Current
Correctly calculated inventory and ordered appropriate supplies.
Set clear expectations and created positive working environment for employees.
Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
Carefully interviewed, selected, trained, and supervised staff.
Trudy's - Restaurant Manager
Austin, TX • 02/2010 - 03/2017
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Purchased food and cultivated strong vendor relationships.
Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Led and directed team members on effective methods, operations, and procedures.
Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
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