Customer service agent,Tech support
Resume:
OBJECTIVE
Committed, creative, emotionally intelligent and detail oriented. Seeks to obtain the Guidance counsellor position in your institution to share my passion for helping as well as motivating young minds to gain self-actualization, self-respect, and respect for others. Assisting the students in becoming functional and reliable citizen in society through positive discipline.
SKILLS
Effective Listening skills
Classroom Management
Professional Ethics
Time Management
Computer Proficient
Creative Thinking
Effective Communication skills
MS. LADONNA MUCKLER
44 MAXFIELD AVENUE KINGSTON 13, JAMAICA
CONTACT#: 876-***-****, EMAIL: ***************@*****.***
EDUCATION AND WORK EXPERIENCE
B.SC. Guidance Counselling (2017-2021)
International University of the Caribbean
Heart Trust NTA Early childhood Certificate
(2007-2011)
Christiana High School (2000-2005)
School Leaving Certificate
WHITFIELD PRIMARY AND INFANT SCHOOL OCTOBER 2020-JUNE 2022
January 2024- April 2024
Conducted Psychoeducational sessions
Preparing lesson plans
Conducting motivational seminars
Group counselling session
Individual counselling sessions
Teaching guidance and counselling session
Conducted online guidance and counselling sessions
MINISTRY OF EDUCATION 2020 AND 2021 (PRIMARY EXIT PROGRAM GRADE 6)
Oversea the exam and the centers as the presiding
Monitored the exam setting
Monitored the invigilator
Liaison with the school principal
Alorica customer support agent
June 2015- Sept 2018
ANSWER INBOUND AND OUT BOUND CALLS
CUSTOMER SERVICE REPRESENTATIVE
TROUBLESHOOT CUSTOMER DEVICES
DATA ENTRY
BACK OFFICE
TECHNICAL SUPPORT
ASSIST CUSTOMER WITH QUARIES
HIBERNIA EARLY CHILDHOOD INSTITUTION (2009-2011)
Preparing lesson plans
Plan and organize activities for class
Organize play centers for the childrens’ holistic needs
Clerical Assistance
Teach class 6year olds
REFERENCES
Marion Reid Walker (Guidance Counsellor
Whitfield Primary and Infant School
Mr. Sidney Small (Teacher)
Andrew Technical High School
44 Maxfield Avenue
Kingston 13
Dear Sir/ Madam,
I am writing to express my interest in the customer service/ technical support position in your company. I am an expert in critical thinking and effective communication, I have develop the ability to empathize and sympathize with people in various situations,I would be greatful for this oportunity to work with the student and meet their needs posible, looking forward in hearing from you.
Yours Truly
LaDonna Muckler
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