Technical Support Information Technology

CONTACT

PHONE:

+639*********

EMAIL:

***********@*****.***

HOBBIES

• Programming

• Networking

• Technical Support

• System Admin

• Database Admin

GLENN L.

LAGUNA

I . T . F I E L D

EDUCATION

University of Immaculate Conception

June 2010 – March 2012

Graduated of Master Information Technology

Interface Computer College

June 2000 – March 2004

Graduated of Bachelor of Science Information Technology WORK EXPERIENCE

Motormall Davao Corporation [System Administrator/Computer Programmer] October 6, 2022 – present

• Adding the client request for access the internet using the IP and MAC address of client for the security firewall using SOPHOS firewall and maintain the SOPHOS firewall configuration with the health check

• Administer Microsoft 365 and maintain the storage of domain host and CPanel for email domain host

• Configure and maintain the cloud application using CPanel

• Develop/modified the localhost Payroll Mgt. System with the Biometric device for daily time record using the VB.Net, .Net Framework, XAMPP Server and MySQL Maria DB such as Views, Schema, and etc.

• Maintain and troubleshooting the I.T. equipment like system unit, printers, components, telephone line (FABX), LAN and WiFi configuration from the client to firewall

• Configure and maintain the NAS (Network Attached Storage) for the client files

• CCTV setup and NVR configuration using HIK vision and Dahua cctv

• Backup and restore database using MySQL MariaDB

• Maintain the storage data using NAS (network attached storage) synology

• Technical support and Ad-Hoc Support

Jhaycor Industries Inc. [Programmer (Project Based – Contract 7 Months)] September 23, 2021– April 23, 2022

• Modified the ERP application systems Locator Slip, Trip Ticket, Canvassing, Work Order using VB.Net with .NET

Framework and MS SQL Server Database with the T-

SQL, Views, Query, Stored Procedure and etc.

• Integration or deployment to live of In-House application system

• Technical support

IService Global Business Solution [Database Administrator] December 3, 2018 – July 10, 2021

• Responsibility will be performance, integrity and security of a database

• Involved planning and development of the database

• Troubleshooting any issues on behalf of the users

• Guarantee data is stored securely and optimally

• Inform end users of changes in databases and train them to utilize systems

• Develop and maintain disaster recovery procedures

• Using 3rd party tools of LANSWEPER and SOLARWINDS with alone MS SQL Server and monitor to tuning performance of database

• L2 Technical support

• Deployment of in-house application to LIVE

• I used the T-SQL, Stored procedure, Query, Table, Schema, etc. using the MS SQL Server 2016 and 2018

• Installation and configuration of MS SQL Server

• Scheduling backup database and restoration database

• Configure the security of database

• API Integration

Connecting Life Pte. Ltd. [Web Developer]

July 15, 2014 – October 30, 2018

• Mainly involve in software product maintenance and enhancements

• We using the Windows Server and Linux Server

• Monitoring daily logs

• Involve support and bug fixing

• Coding of functionalities of back-end using C# language to MS SQL Server database

• Update and expand product modules, features and codes libraries

• Contributes to team effort by accomplishing related results as needed

• Investigate the code problem

• Plan and develop components together with members

• Back-end troubleshooting

• Database maintenance

• Using C# programming language and MS SQL Server with the SVN client to SVN Server for repository to submit output tool, code comparison and other tool for data scraping

• We used the AWS for cloud base - database

Provincial Government of Davao del Norte [Computer Programmer] March 2008 – July 14, 2014

• Developed/modified from the scratch the Forest Mgt. Information System, we using the .Net Framework tool, VB.Net and MS SQL Server database

• Installation and LAN cabling 100/100 base switch component with network configuration and internet configuration

• Maintain the IT equipment machine

• Troubleshooting and fixing the operating system problem and other minor applications

• Repair the malfunction of printers like DOT matrix and other cartridge and laser ink printers

• Member of HRIS development team

• Ad-hoc support or Technical Support

SKILLS SET

• MSSQL Server from 2016 to latest, MySQL MariaDB and Workbench Database

• Windows Server 2016, 2019, LINUX server and workstation (UBUNTU)

• C#, VB.Net, ASP.Net, VB6 and MVC

• JavaScript, HTML, CSS

• BOOTSTRAP, HTML Agility and JSON

• T-SQL, Stored Procedure, Table and Views

• Hardware and Software Troubleshooting

• SOPHOS Firewall, Windows, MAC OS, VMWare, Hyper V

• cPanel Cloud Base

• AWS cloud base

• Microsoft 365 (SHAREPOINT, TEAMS and other 365

application)

• CCTV setup and configuration, PABX telephone system

• Windows server setup with VM Ware, GPO, Active Directory and other

• Configure and maintain the NAS device and ARUBA access point device

Contact this candidate