Contact Centre Representative

Curriculum vitae of Sibongile Ngcobo

Personal Details

Surname : Ngcobo

Names : Sibongile Perseverance

Identity number : 881**********

Gender : Female

Race : Black

Contact numbers : 078-***-****

Address : 7636/1 Ngcobo Street

Dobsonville Ext 2

1863

Nationality : South African

Home Language : Zulu

Email : ******@*****.***

Driving Licence : Code C1

Academic background

Secondary institution : Letsibogo Girls high School Year obtained : 2008

Qualifications : Senior Certificate

Subjects : Zulu, English, mathematical

Literacy,Life Orientation,

Business studies, Geography

And History

Tertiary education

1.Institution : University of South Africa

Year obtained : 2014

Qualifications : Higher Certificate in ABET

Work Experience

Organisation : Checkers store

Period : June 2010 - Nov 2010

Job title : Cashier / Till packer

Duties : Teller and till packing

Organisation : Department of justice and

Constitutional

Period : February 2012 - July 2012

Job title : Filing Clerk

Duties : Uploads digital files and data

Make copies of paperwork as

Distributed, retrieve data and

files for other department

and personnel.Uses alphabe-

tical and numerical systems to

Organize system and electro-

nic records documents.

Organisation : Democratic Alliances

Period : january 2019 - May 2019

Job title : National contact centre representative Duties : handling inbound and

OUTBOUND calls to and from

Voters. Develop and maintain

positive business and voters

Relation. Problem Solving

And Data capturing.

Organisation : Democratic Alliances

Period : September 2020- to date

Job title : Provincial contact centre

quality assurance officer

Duties : working in various political

Campaign, Handling inbound

and outbound calls, Solving

Quieries and data capturing

References

Name : Mr Yakoo

Position : Manager

Contact number : 011-***-****

Organisation : Checkers

Name : Miss Mhlongo Nomkhosi

Position : Supervisor

Contact number : 011-***-**** (078-***-****)

Organisation : Department of justice and

Constitutional

Name : Mr Quincy Masina

Position : Team Leader

Contact number : 021-***-**** (069-***-****)

Organisation : Democratic alliance

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