Data Entry Quality Assurance

CHARITA GRANT-BROOKS

903-***-**** *******.******@*****.*** 943 Briarcove Pl, Lancaster, TX 75146 OBJECTIVE

To obtain a challenging position in a dynamic and innovative company where I can leverage my skills, experiences, and education to contribute to the company’s success while continuously learning and growing in a professional environment. My objective is to add value to the organization through my strong work ethic, attention to detail and excellent problem-solving abilities while also developing my own skill set and advancing my career in the long term.

WORK EXPERIENCE

Aug 2024 to Jan 2025 Allied Universal (Deposita) Dallas, TX Remote- Client Implementation Specialist

• Update Client contact information and Surveys for Smart Safe installations into Microsoft Excel spreadsheets

• Coordinate date and time with clients that fits their schedule to have technicians come out and survey area where new safe installation will occur

• Update JDE’s by extracting information from Smartsheet exporting to Microsoft Excel spreadsheet

• Outbound calls to clients, responding to emails/chats from clients and team members

• Data entry

Nov 2023 to June 2024 Quest Diagnostics (ExamOne) Lee’s Summit, MO Remote- Insurance Risk Investigator

• Contact insurance applicants via telephone by placing outbound calls, leaving messages for return calls or completes interviews with insurance applicants. These interviews will include gathering medical, financial, occupational, and avocation histories.

• Use the C4 Call Management System and Avaya Phone System by making telephone calls, logging call attempts, documenting information within orders as necessary and recording call results. Reviews and edits information collected during the interview for quality assurance purposes.

• Learns the specific requirements stipulated by each client company.

• Respond to the needs and requests of clients and ExamOne management and staff in a professional and expedient manner.

• Observe all compliance policies and safety policies and procedures as outlined in the ExamOne Safety Manual or safety matters included in other special training.

• Other duties as assigned.

Oct 2022 to Nov 2023 Texas Health Resource (THPG) Euless, TX Laboratory Assistant II

• Conducting laboratory tests during pre- and post-analytic phases. Preparing samples and specimens for testing.

• Producing accurate and reliable data and interpreting results. Following established methodologies and adhering to procedures and safety guidelines.

• Maintaining accurate records of activities and research findings. Staying updated with industry developments and best practices. Providing administrative assistance and maintaining the work area and equipment.

• Sorting and Dispatching samples for courier pick-up maintaining an accurate log of shipments Oct 2020 to Oct 2022 CVS Specialty Pharmacy Monroeville, PA Remote- Specialty Pharmacy Representative

• Engage with healthcare professionals to promote specialty pharmaceutical products. Assess client needs and present suitable promoted products.

• Liaise with and persuade targeted doctors to prescribe company products using effective selling skills. Provide product information and deliver product samples.

• Attend sales meetings, conference calls, training sessions, and symposium circuits. Utilize pharmacy operations computer systems to track the status of prescription fulfillment.

• Coordinate with pharmacy, nursing, and patients to ensure proper medication inventory and delivery.

• Resolve insurance problems and patient issues stemming from incorrect or incomplete information, therapy changes, and pharmacy or shipping errors. June 2020 to Oct 2020 Helix Human Capital Dallas, TX Laboratory Assistant FIT testing (contract position)

• Conduct FIT (Fecal Immunochemical Test) processing and ensure accurate results. Prepare samples for FIT testing using appropriate laboratory equipment.

• Maintain meticulous records of all laboratory procedures and results. Adhere to strict procedures, policies, and health and safety regulations.

• Collaborate with laboratory technologists and pathologists to support diagnostic testing. Stay updated with industry developments and best practices in laboratory testing.

• May require certification through organizations like the American Society for Clinical Pathology

(ASCP).

• Opportunities for professional development and advancement in specialized areas of laboratory medicine.

Aug. 2014 to Nov. 2019 Baylor Scott and White Dallas, TX Laboratory Technician II

• Setting up specimens, materials, and equipment in preparation for medical technologists to perform tests.

• Operating laboratory equipment such as centrifuges, simplex timers, and cell washers.

• Performing laboratory tests in compliance with department procedures and regulatory requirements.

• Maintaining effective communication and working relationships with all laboratory personnel.

• Data Entry into LIS (SoftLab) while making sure to implement accurate and legit documentation of specimens received in Core Laboratory

• Maintain clean work areas while adhering to all Safety Guidelines

• HIPAA and OSHA certified, ensuring to always comply to Laboratory best practices SPECIALIZED SKILLS

Database Ordering System Test Codes

Proper Specimen Preparation Filing and Referral Lab Processing Correct specimen collection Core lab Processing

Data Entry Soft Lab

AllScript Specimen Receiving Ordering and Tracking SPECIALIZED LAB KNOWLEDGE

• If necessary, contact providers and or patient areas to obtain order clarification/verification prior to collecting/processing specimens.

• Tracks every specimen to ensure specimen integrity and maintains specimen batches (opening, reconciling, and closing).

• Centrifuges and prepares aliquots when needed. Evaluate incoming specimen shipments for integrity, condition and accurate documentation.

• Screening and processing of Blood Donor information including vital signs, physical assessments and data entry into Life Trak database

• Phlebotomy skills with newborns to geriatric patients utilizing all gauge needles and supplies at hand.

Computer Skills: Excel, Google spreadsheets which contain forms, procedures, work aids and instructions. Proficient in all software for Windows XP Environment and ability to type 50+wpm Machine Programming Skills: Haemonetics 8150 ( RBC’s and Plasma Aphaeresis), Cobe Spectra ( platelet aphaeresis), Coulter Machine, troubleshooting, ECG (electrocardiograms). EDUCATION

South Grand Prairie High School- Diploma- May 2003 UMA- Pharmacy Technician- complete 8/2014

Cedar Valley College- Associates of Applied Science In Progress

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