Customer Service Crew Member
Resume:
UBI
Res
um
A
Yamiletl
Aleman
yamiletlaleman2@
gmail.com
Santa Ana, CA
92701
SUMMARY
Attentive individual offering 2 years of experience in counter work. Committed to delivering great service and highly efficient in processing cash and credit card payments.
Enthusiastic crew member eager to contribute to business success. Experience providing quality work to exceed expectations. Brings reliability combined with focus on customer satisfaction and teamwork. Reliable Team Member with solid background meeting and exceeding production demands. Efficiently carries out physically demanding work by keeping supplies organized, following orders and using industrial equipment to move loads. Inspects and repairs machines regularly for optimal performance.
Personable Bar Gaming Attendant maintains order to enforce rules for gameplay. Maximizes potential through gaming operation with outstanding customer service. Solid work ethic and impeccable record of punctuality.
SKILLS
Teamwork and Collaboration
Strong Work Ethic
Customer Assistance
Customer Service
Ticket Checking
Safe Food Handling
Inventory Restocking
Drive-Thru Operations
Menu Memorization
Customer Engagement
Beverage Preparation
Food Running
Problem-Solving
Heavy Lifting
Telephone Etiquette
Cash Handling
Equipment Maintenance
Store Opening and Closing
Cleaning
Ordering Procedures
Supplies Monitoring and
Restocking
Workplace Efficiency
Clear Communication
Taking Orders
Crew Leadership
Time Management
Flexible Schedule
EXPERIENCE
Game Booth Attendant
Costa Mesa, CA
RCS/ Jul 2023 to Aug 2023
Operated cash register accurately when processing transactions. Interacted with guests to encourage play and explained rules of each game.
Greeted customers, answered questions about game rules and provided instructions as needed.
Ensured that all safety protocols were followed while operating games.
Built relationships with members and guests and created welcoming and warm environment that promoted future visits. Maintained assigned area, performing minor equipment repairs and keeping aisles clear for easy access.
Restocked prizes and updated supply quantities in system, reporting to management on changes.
Addressed guest questions and concerns, regarding gameplay and payouts to provide change service to playing guests. Crew Member
Irvine, CA
Cashiers/ Feb 2022 to Mar 2023
Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies. Brewed and served coffee and tea with preferred add-ins. Processed takeout orders quickly to ensure timely delivery of meals. Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
Resolved customer complaints in a professional manner. Organized and restocked supplies to support operations and team productivity.
Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers. Performed cashier duties such as taking orders, collecting payments and providing change.
Served food quickly for positive guest experiences. Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Maintained safe food handling practices to prevent germ spread. Warmly greeted visitors to promote great customer service and positive ordering experience.
Wiped down tables and equipment, swept and refilled stock. Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
Restocked napkins, condiments and utensils at self-service areas during slow periods.
Maintained organized storage areas for food products, beverages and restaurant supplies.
Checked expiration dates on all products before serving them to customers.
Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
EDUCATION AND TRAINING
High School Diploma
Los Amigos High School Expected in May 2024
Fountain Valley, CA
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