Product Manager Program

ABHI NATH, MBA, CSPO SAFE AGILIST *.*

Apple Valley, MN • 651-***-**** • ********.***@*****.*** • linkedin.com/in/abhi-nath SWISS ARMY KNIFE PRODUCT MANAGER EXECUTIVE

Influential, highly accomplished, and well-regarded executive with more than fifteen years of extensive experience bringing innovative solutions to life, developing and strategizing to scale new products, and optimizing end-to-end experiences in diverse and rapidly changing environments. Demonstrates a proven track record of success unlocking product potential to meet customer needs, creating best-in-class product strategies and roadmaps, and establishing clear metrics to accelerate business results. Instrumental in adapting to ever-changing market conditions, prioritizing sustainable, long-term growth, and defining the product vision to move the enterprise forward. Adept at building powerful teams, establishing expectations, communicating vision and monitoring performance to maximize effectiveness.

Areas of Strength:

Product Development & Management

Enterprise Architecture

IT Strategy & Information Security

Technology & Business Transformation

Strategic Product Planning & Execution

Software Design & Development

Product Team Development

Mentoring & Coaching

Relationship Building

JiraAlign, ITrack

PROFESSIONAL EXPERIENCE

AT&T • REMOTE

Sr Product Manager (With Program Manager Duties) – Sales Force- Consultant 2023 to Present Recruited to lead the initiative for rebuilding new sales experience in Salesforce for Call Center and Retail Agents. Responsible for developing and implementing a robust platform and migrating agent experience from legacy OPUS system to Salesforce reducing paint points and system limitations.

Built strategic relationships with stakeholders, identified pain points, and defining the product road map and identifying strategical growth by defining OKRs and identifying ROIs and KPIs.

Responsible for pilot and nationwide release of tender- Cash Payment in ATT stores nationwide for AIA, enabling sales of AIA in additional 13 states, enabling ATT to gain over 800k in profit in 2024-2025.

Working closely with Business, UX and Engineering team in defining, building user eccentric Buyflow experience on Salesforce (desktop/iPad) for Call centre and Retail agent for ATT products.

Responsible for the release planning, budget, feature roll out, delivery and release of the features in timely manner.

Responsible for EPIC and Feature DOR and running each PI planning sessions.

By summer of 2024 over 10k agents (retail store, work from home and call centre) will be placing orders for wireless, AIA, broadband etc. AON • REMOTE

Executive Product Manager (Principal Product Consultant) 2022 to 2023 Performs in a key leadership role partnering with the Chief Digital Officer in the development and implementation of a robust global digital transformation initiative. Acts as a strategic business partner and trusted advisor tasked with building a business case to build an innovative online client portal for Aon’s C2C products used in 120 countries and supported in 7 languages.

Spearhead leading the analysis effort Digital transformation of AON’s C2C products used by client in 120 countries and supported in 7 languages to build a business case detailing the business overview, benefit and system analysis (operations, ROI and Data usage) developing cutting-edge solution to combine the products and launch from single platform for clients in 120 countries enabling self-service management of their accounts.

Architect creating a ground-breaking portal to boost retention, enhance NPS score, and reduce customer call volume accelerating impactful growth, revenue, and profitability.

“I was lucky to have such a talented and strong Product Owner as Abhi on my team. Abhi hit the ground running from day one and has demonstrated a huge positive impact on the team and stakeholders. Abhi has managed a very complex part of the post-sale customer journey, where we had to deal with legacy systems and processes, and to create a new easy, and intuitive experience for our customers, Abhi and his team have done an amazing job working closely with business and technical teams across the organization. I would highly recommend Abhi as a strong team and product leader.”

- Natalia K., Senior Director, Oxford Properties Group ABHI NATH, MBA, CSPO Page 2

AT&T • REMOTE

Lead Product Manager – Technical (Consultant) 2021 to 2022 Served in a strategic leadership role overseeing, mentoring, and growing a team of Senior Product Managers, Scrum experts, and a total team of 100 professionals and owning AT&T Order Graph and Order Management platform. Oversaw day-to-day operations identifying pain points and providing solutions for ground-breaking products aligned with the enterprise objectives.

Spearhead developing product roadmaps spanning multiple major transformation projects across the large organization.

Mastermind leading a cutting-edge initiative transitioning the organization from telecom to eCommerce, expanding the enterprise presence and footprint, and catapulting the company into an industry leader within three years.

Partnered with cross-functional stakeholders cultivated a high-performing culture infused with collaboration, communication, and accountability driving efficiency, best practices, and operational excellence.

Key leader developing and implementing world-class product strategies to transform AT&T digital space from search to checkout keeping customer retention and loyalty as core OKR .

BEST BUY • GREATER MINNEAPOLIS – ST. PAUL AREA

Product Manager Consultant– Technical Level 3 Voice – Alexa (Consultant) 2020 to 2021 Performed in a key leadership position overseeing direct reports encompassing the Product Manager for the Alexa team, Business Analysts, Developers, and QA Product professionals. Responsible for spearheading the revolutionary Alexa product launch into the health and retail industries including conducting market and customer-facing research and identifying opportunities to enhance the customer and shopping experience.

Owned the strategy behind the research and product road map for voice channel for Best Buy Retail and Health.

Responsible for voice activation on products, such as cell phones, to support the needs of consumers and champion 30K phone sales within three months of launch.

Game-changer championing 28K consumers subscribing to Lively, the voice activation solution, driving retention, engagement, and effectiveness,

Propelled priorities for the voice platform product by building a deep understanding of the business, customers, users, and market landscape.

Served as an advocate for the product value and benefits, led ideation sessions, partnered with cross-functional teams on the development of new ideas, and accelerated product growth and maturity in the retail industry. LOWE’S COMPANIES, INC. • REMOTE

Senior Product Manager – Digital (Consultant) 2018 to 2020 Functioned as a key leader building a team of outstanding product managers and supporting the data science team to identify data stored in archives to forecast customer shopping experience based on customer behavior. Responsible for supporting the organization in the reduction of fraud delivering a 15% decrease in the first quarter.

Implemented a rigorous rule within all accounts to eliminate duplicate accounts, used an app to identify the cell phone through multifactor authentication, and forced validation reducing the volume of fraud accounts.

Leveraged technology expertise and business intelligence to capture customer data to deliver a tailored customer experience through data analytics, identifying objectives and key results, and measuring key performance indicators.

“Truly enjoyed working with Abhi. He

has a calm demeanor yet is full of

energy. Constantly learning and

always looking for ways to help the

team. He is a quick study and is easy

to work with. I have no qualms in

recommending him as a great

addition to any team.”

- Zarir E., Former CEO, Sun Country,

Strategic Board Advisor, Operations,

Marketing, & Technology Executive

ABHI NATH, MBA, CSPO Page 3

EARLY CAREER

THOMSUN REUTERS • Sr. Digital Experience Product Owner (Consultant) ALLIANZ LIFE • Sr. Digital Experience Product Owner (Consultant) NEXT CHAPTER TECHNOLOGY • Head of Product & Innovation (Director- Ful Time) BEST BUY • eCommerce Product Mgr. (Consultant)

9ROUND 30 MIN KICKBOX FITNESS • Franchise Owner

SCANTRON • Bus Analyst/Product Mgr. (Consultant)

HALLMARK BUSINESS CONNECTIONS • Sr. Bus Sys Analyst/Product Mgr. (Full Time) LENDERS PROCESSING SERVICES • Sr. Bus System Analyst (Full Time) COGNIZANT TECH SOLUTIONS • Sr. Bus System Analyst – Compliance (Full Time) EDUCATION AND CERTIFICATIONS

UNIVERSITY OF FINDLAY – FINDLAY, OHIO

Master of Business Administration (MBA),

Organizational Leadership

SATHYABAMA ENGINEERING COLLEGE

(MADRAS UNIVERSITY)

Bachelor of Engineering (BE),

Computer Science

Certified Scrum Product Owner

Certified SAFe 5 Agilist

Business Process Modeling & Process Improvement

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