Making Reservations Front Desk

CURRICULUM VITAE

ESPERANZA S. PALICPIC

Address: Tanza, Cavite

Mobile Number:097********/ 096********

Email: ************@*****.***

OBJECTIVE:

To be a part of a dynamic institution or organization where I will be able to maximize the use of my skills and learn something new at the same time. Thus, to contribute to the growth of both the company and myself as a professional.

WORK EXPERIENCE:

May 6,2024 – March 20,2025 Reservation Officer

Golden Phoenix Hotel Boracay

Malay, Aklan

Job Description: Making reservations for customers based on their various requirements and budgetary allowance. Processing payments and sending confirmation details to the customers.

Jan 2018 – May 5,2024 Travel Associate

IGT Phils., Mckinnley Hills

Job Description: Making reservations for customers based on their various requirements and budgetary allowance. Processing payments and sending confirmation details to the customers.

Jan 2014 - Feb 2015: Outlet Supervisor

Mayo Bonanza, Manila

Job Description: Supervise all casino tables operations and make sure all gaming rules and regulations are followed appropriately. Recruit and hire new gaming dealers for the department, develop training programs and paritcipate in employee performance reviews each quarter.

Jan 2012 - Nov 2013: Barista

Starbucks Philippines, Makati

Job Description: Greet customers as they enter. Give customers drink menus and answer their questions regarding ingredients. Take orders while paying attention to details like their preferences of coffee blend, dairy and sugar ratios.

Jan 2008 - Aug 2010: Front Desk Receptionist

Rothman Hotel, Malate

Job Description: Assist customers in making reservations. Maintain schedules and reservation records. Processes visitor checkin and checkout information at hotels.

INTERESTS:

Singing, playing musical instruments, traveling and internet surfing.

EDUCATIONAL BACKGROUND:

B.S. Tourism

Trinity College Of Quezon City, Quezon City.

LANGUAGES:

English, Japanese, Intermediate Visayan

TRAININGS AND SEMINARS ATTENDED

November 2000-March 2001

Department of Tourism, T.M. Kalaw, Manila

On-the-job training

March 8-11,2001

Panzian Resort, Ilocos Norte

The Hospitality Industry, Trends and Opportunites

February 21,2001

Multi Purpose Hall, Laurel Park Batangas City

Tourism Industry: A World of great Opportunities

September 15,2001

La Consolacion College, Mendiola Manila

Global Hospitality Careers for Global Hospitality Managers

September 15,2001

Cebu Pacific, Paranaque Manila

Basic Ticketing

September 9-14, 2001

Coron, Province of Palawan

A State of the Art Scenario for Ecotourism in the Philippines

PERSONAL DATA:

BIRTHDAY: August 1, 1980

Birth Place: Manila

Age: 44

Status: Single

Height: 5’5

Weight: 50kls

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