Customer Service Forklift Operator

LANGUAGE

EXPERIENCE

IRA MARTINEZ 602-***-****

l i *********@*****.***

Phoenix, AZ 85301

Conversational

English

Driver

Albe Transportation, Phoenix, Arizona, Jan 2017 - Current

• Selected most efficient route to minimize vehicle idle time. Planned optimal routes using GPS devices or maps to reach destinations in timely manner.

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• Leveraged load distribution knowledge to efficiently load and unload vehicles.

• Answered or directed customer queries as appropriate.

• Managed time efficiently to meet scheduled pick-up and drop-off times accurately. Maintained safety and focus in high-pressure situations, including operating vehicles at variable speeds and in dynamic traffic conditions.

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• Navigated through diverse weather conditions to maintain timely deliveries.

• Resolved customer issues quickly to prevent dissatisfaction.

• Loaded and secured cargo properly to prevent damage during transit.

• Utilized GPS and maps for efficient route planning and time management. Forklift Operator/ PalletJack Operator

Shamrock, Phoenix, Arizona, Nov 2014 - Dec 2017

Provided exceptional customer service when interacting with truck drivers and other visitors.

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• Implemented lean warehouse principles to minimize waste and maximize productivity.

• Managed inventory by accurately scanning and organizing materials in warehouse.

• Inspected products against documentation and verified destinations to prevent errors.

• Complied with warehouse management practices using hand-held scanners.

• Helped team receive, store, and distribute materials.

• Eliminated waste from work areas through frequent collection.

• Adhered to OSHA regulations when operating forklifts and other heavy machinery.

• Completed housekeeping tasks for fully-functioning production environment.

• Transported items with forklifts, pallet jacks, and overhead cranes.

• Reported any equipment malfunctions or safety hazards to management promptly. Pallet Builder/Pallet Stacker

Valley Pallets, Phoenix, Arizona, Mar 2014 - Sep 2014

• Minimized risks to team members and loads by preventing swinging and tipping.

• Maintained smooth operations with clean, organized and safe yard.

• Followed work orders and oral instructions to correctly store or ship containers.

• Checked and sorted cargo at loading and unloading points.

• Packed and repacked containers based on destination information. SKILLS

PROFESSIONAL

SUMMARY

Passenger and cargo

transport

Problem-solving aptitude Problem-solving abilities Commercial driving

experience

Load distribution Loading and unloading

Stress management Delivery pickup Heavy equipment operation Route optimization Active listening Route logs

Proven adeptness in navigating high-pressure environments, as demonstrated at Albe Trash, where I ensured timely and safe delivery of goods, leveraging wide load experience and exceptional adaptability. My defensive driving and active listening skills have consistently enhanced customer satisfaction and operational efficiency, solidifying my reputation for reliability and service excellence.

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