Customer Service General Manager

Summary

Experienced Multi Unit General Manager with 6 years of experience leading a team of sales representatives and managing their performance in order to meet sales targets and customer service demands. Experience

AMC Theatres Dothan, AL

General Manager 01/2019 - Present

Upheld the highest standards of cleanliness and staff conduct Managed interviews, hiring paperwork, and onboarding for additional staff Directed the implementation of new HR processes including 360-degree feedback and performance management Conducted monthly financial analysis, reviewed sales and costs, and presented recommendations to senior management Performed data analysis and provided recommendations for new product development Little Caesars Pizza Milledgeville, GA

Store Manager 02/2020 - 12/2020

Created a comprehensive store brand, including online marketing materials, store signage, and advertising Maintained healthy staff morale by creating a fun, educational environment with a high level of employee engagement Managed a team of 20 employees, including a manager, and trained them in a variety of merchandising and organizational functions

AMC Theatres Athens, GA

Hourly Manager 12/2017 - 01/2019

Advised managers on effective employee performance management Demonstrated superior communication skills, quickly connecting with patients, colleagues, and fellow employees Provided excellent customer service by being friendly, courteous, and helpful with customers and coworkers Carmike Cinemas Milledgeville, GA

Supervisor 01/2016 - 12/2017

Aligned departmental policies and practices with company standards to improve efficiency and customer service Lifted the morale of employees by improving efficiency and boosting employee job satisfaction Skills

Time management, Communication skills, Guest services, Restaurant experience, Servsafe Certified, Proctor ServSafe Certified

Education

Georgia Military College Online

Homeland Security 03/2024

University of Georgia Athens, GA

Paralegal Studies 12/2020

Georgia Military College Milledgeville, Ga

Criminal Justice 05/2020

Bekk Queen

706-***-**** *********@*****.*** Dothan, AL

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