Data Entry Specialist

BJ

BOADU JOSEPH

Data Entry Specialist Customer Service Expert

+233-***-***-*** ***************@*****.*** linkedin.com Kumasi, Ghana SUMMARY

With 2 years of expert administrative and clerical support experience, I am excited about the prospect of contributing my advanced Microsoft Office and 10-key data entry skills to seamlessly support department operations. My track record includes significant achievements in information systems management and customer engagement strategies.

EXPERIENCE

Administrative Coordinator

Ghana Revenue Authority

06/2023 - Present Takoradi, Ghana

Coordinated and executed data management projects that improved data processing times by 20%, enhancing overall department efficiency Led a team of 4 to manage information entry for over 1,000 client accounts with a focus on accuracy, resulting in a 15% reduction in data- related customer complaints

Implemented new data validation techniques which increased data accuracy to 99.7% for critical database systems

Designed training materials and procedures for data entry, increasing new hire onboarding effectiveness and reducing average training period by 30%

Office Assistant

Kwadaso Municipal Assembly

10/2024 - 07/2017 Kumasi, Ghana

Managed daily data entry tasks for over 200 company clients with an attention to detail, ensuring zero errors in client reports Assisted in the development of an internal CRM tool, which improved client data organization by 35%

Handled confidential information for client accounts, upholding stringent data protection policies

Created a new filing system that improved document retrieval times by 40% for all staff

EDUCATION

Bachelor of Science in Computer science and

engineering

University of Mines and Technology

01/2021 - 10/2024 Tarkwa, Ghana

PROJECTS

Comprehensive Career Management

System

A web-based platform designed to streamline

career development and management for

individuals, providing tools for resuming building, job searching, skill assessment, and personalised

career coaching with the goal of empowering users

to achieve their career goals and reach their full potential.

KEY ACHIEVEMENTS

Intern of the Month

Awarded intern of the Month twice at Ghana

Revenue Authority for exemplary data

management and team leadership.

Enhanced Office Efficiency

Created a filing system at Reliable Office

Support, which served as a best practice

model and improved overall office efficiency.

SKILLS

Data Entry EMAS Microsoft Office

10-key proficiency

Alpha Numeric Data Entry Programming

Graphic Designing

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