User Support Change Management

MANOJ DASARI

Jira & Confluence Administrator

*************@*****.*** +91-789******* Hyderabad

Professional Summary

A highly skilled and results-oriented Jira Administrator with 7+ years of experience in administering, configuring, and managing Jira software environments. Expertise in implementing and maintaining Jira applications (Jira Software, Jira Service Management, Jira Core), workflow automation, plugin management, and user training. Proven ability to collaborate with cross-functional teams to optimize processes, ensure system stability, and meet organizational goals.

Technical Skills

Jira Administration: Configuration, customization, troubleshooting, and optimization of Jira instances.

Workflow Management: Design and implement workflows, permission schemes, issue types, and automation rules.

System Integration: Integration of Jira with various tools like Confluence, Bitbucket, Slack, and more.

User Support & Training: Provide user support, conduct training sessions, and documentation.

Performance Optimization: Monitor performance metrics, troubleshoot performance issues, and optimize system configurations.

Plugin Management: Installation, configuration, and troubleshooting of Jira plugins (e.g., ScriptRunner, Tempo, Zephyr).

Scripting & Automation: Proficient in Jira Query Language (JQL), Groovy, and automation for Jira.

Version Control & Release Management: Experience managing versions, releases, and change management processes.

Other Skills

Team Management

Project Coordination

Agile Methodology

Resource Utilization

Scrum Events

Change Management

Delivery Process

Trainer

Management Presentations

Communication Skills

Time Management

Adaptability

Creativity

Collaboration

Problem Solving

Project Management

Excel/Word/ PowerPoint

JIRA/Confluence

Experience

Senior Systems Engineer Rakuten India Enterprise Pvt Ltd, Bangalore July 2022 (2.5+ Years)

Senior system Admin Hcl Tech, Chennai August 2017 - May 2022(4.10 Years)

Education

B.Tech (Electronics and Communication Engineering)

Khader Memorial College of Engg &Tech, JNTU - Hyderabad.

Goals

Cloud, AI, Data Science

Overall, Roles & Responsibilities in Career

Install, Configure, and maintain Jira software, Including upgrades and patches.

Manage Overall health and performance of the Jira instance.

Ensure the system is available, reliable, and secure for all users.

Troubleshoot and resolve issues related to Jira performance, access, and functionality.

Create, manage, and deactivate user accounts and groups.

Assign appropriate permissions and roles to users and groups.

Ensure compliance with organizational security policies for user access.

Provide support to users for login issues, access requests, and account related queries.

Design, Create, and maintain custom workflows, screens, and fields to meet team requirements.

Modify existing workflows to align with changing business processes.

Automate workflows using automation rules or third-party plugins.

Create and configure Jira projects based on team or department needs.

Set up project-specific permissions, schemes, and configurations.

Assist project managers and team leads in setting up boards, sprints, and backlogs.

Customize Jira to meet organizational needs, including:

Custom fields

Issue types

Screens and screen schemes

Notification schemes

Permission schemes

Configure dashboards and reports for teams to track Progress and performance.

Install, Configure, and manage Jira plugins and add-ons (e.g., Script Runner, Tempo, Zephyr).

Evaluate and recommend new plugins or integrations to enhance Jira functionality.

Integrate Jira with other tools like Confluence, Bitbucket, Slack, or CI/CD tools.

Create and maintain custom reports, filters, and dashboards for teams and stakeholders.

Provide insights into project progress, team performance, and issue tracking.

Support teams in using Jira Query Language (JQL) for advanced searches and reporting.

Provide training to users on Jira best practices, features, and functionality.

Act as the primary point of contact for Jira-related queries and issues.

Document Jira processes, configurations, and troubleshooting step for users.

Enhance Jira usage policies and ensure adherence to organizational standards.

Maintain data integrity and ensure compliance with data security and privacy regulations.

Perform regular audits of Jira configurations, permissions, and usage.

Ensure regular backups of Jira and configurations.

Develop and test disaster recovery plans for Jira in case of system failures.

Work closely with development, QA, and operations teams to align Jira with Agile, Scrum, or Kanban methodologies.

Collaborate with IT and DevOps teams to integrate Jira with CI/CD pipelines and other tools.

Partner with stakeholders to gather requirements and implement solutions in Jira.

Stay updated on Jira updates, new features, and best practices.

Proactively identify opportunities to improve Jira usage and efficiency.

Optimize Jira configurations to enhance team productivity and collaboration.

Strong understanding of Jira software and its ecosystem.

Knowledge of Agile methodologies (Scrum, Kanban).

Proficiency in Jira Query Language (JQL).

Familiarity with scripting and automation tools (e.g., Script Runner, Automation for Jira).

Experience with integrations and APIs.

Strong problem-solving and communication skills.

Projects

Rakuten India Enterprise Pvt Ltd

Rakuten Advertising

Rakuten Rewards

Rakuten Cartera

Rakuten International

Rakuten America Security

Rakuten Europe Bank

Rakuten Shop style

HCL Tech

Group CAT

Grab Taxi

(Manoj D)

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