Software Development Scrum Master

Jessica Myers-White

Washington D.C.

***********@*****.*** 443-***-**** https://linkedin.com/in/jmyerswhite

Seasoned Scrum Master with a proven track record in leading product and software development teams across Agile and traditional project management frameworks. Skilled in employing servant-leadership principles to drive success against tight deadlines, address intricate challenges, foster high-performing teams, and nurture effective professional collaborations. Expertise includes training teams in Scrum methodologies and Agile concepts, utilizing advanced knowledge of Kanban, Extreme Programming, and scaled Agile frameworks. Proficient in Jira, Confluence, Behavior-Driven Development (BDD), and Continuous Integration (CI) development, complemented by exceptional communication abilities.

CORE COMPETENCIES

Agile Framework

Agile Principles & Values

Change Management

Communication

Conflict Resolution

Confluence

Customer Journey Mapping

Extreme Programming

Facilitation

Generative AI

Jira

Kanban

Performance Improvement

Prioritization

Problem Solving

Product Goal

Product Management

Product Roadmap

Quality Assurance

Risk Analysis

Scrum Ceremonies

Scrum Master

Software Development

Team Coaching

Team Leadership

User Stories

User-Centered Design

UX Research

PROFESSIONAL EXPERIENCE

Digital Analyst, Pharmaceutical August – October 2024

Apex Systems

Performed gap analysis as part of client’s Digital Transformation project, researched and wrote competitive analysis and assisted with client workshops.

Compared seven pharmaceutical companies on their digital transformation efforts, including artificial intelligence and machine learning, organizational change, and working methodologies.

Competitive Analysis was well-received due to its thoroughness and was used to advise the client on the maturity of effort for their digital transformation, as well as exhibiting where their maturity compared with competitors

Senior Consultant, Various Projects

Guidehouse, formerly Grant Thornton Public Sector September 2018 to July 2024

National Archives and Records Administration, ADIS

Chosen to work with archivist stakeholders to improve ADIS record location system; advised stakeholders to clarify requirements and create acceptance criteria; led Scrum ceremonies, backlog refinement.

Improved written requirements to eliminate gaps between clients expectations and resulting development, as conveyed by the client in an effusive email to me.

Supported delivery of completed project for a timely conclusion due to drastic realignment of team priorities.

Library of Congress, Copyright Modernization

Assigned to consult with Library of Congress stakeholders to modernize their Copyright system. Designed and presented training for stakeholders on user stories and acceptance criteria. Created an Agile playbook for the use of the Office of Information Technology.

Delivered training on User Stories and Acceptance Criteria to four different groups in Copyrights resulting in client being able to write user stories and acceptance criteria independently.

Developed and published an Agile Playbook on the Library’s Confluence wiki which became the basis for Library software IT projects.

US Patent and Trademark Office, Various

Chosen to support Office of Technology for Patents as an Agile Coach to the Product Owner as part of ongoing enhancements to a patent management system. Originated and delivered training. Reviewed various project teams to determine appropriateness of working methodology.

Recommended and began implementation of Kanban for one of the project teams before being assigned to Library of Congress project.

Mentored Product Owner to increase effectiveness in management of the team as evidenced by improved metrics.

Other Assignments:

General Services Administration, Fleet Management

Department of Transportation, PCIS

Department of Education, FUTURE Act and FAFSA Product Redesign

Department of Veteran Affairs, FMBT Agile Transformation

ADDITIONAL RELEVANT PROFESSIONAL EXPERIENCE

Agile Coach, Immigration and Customs Enforcement (ICE) OCIO Project

Indev, Inc, Virginia December 2016 to April 2018

Main responsibility was to coach various development teams in the ICE portfolio and OCIO leadership to implement the Agile initiative.

Business Analyst, Veterans Benefits Management System (VBMS) Project

Engility Corporation, Virginia March 2015 to September 2016

Tasked with providing detailed analysis and research on requirements, business processes and business rules in use cases, business specification documents, application change requests and other documentation.

EDUCATION

GW University UI/UX Bootcamp - Certified UI/UX Designer

Scrum Alliance – Certified Scrum Product Owner, Certified Scrum Master, Advanced Certified Scrum Master

Kanban University - Kanban Management Professional I & II

Bachelor of Music in Literature

Towson University

Towson, Maryland

LEADERSHIP

Agile Program Management Office - Led effort to create marketing materials for the Agile PMO at Grant Thornton Public Sector (Guidehouse).

Researched and wrote an undergraduate thesis on music in Terezin.

Member of the viola da gamba society of America (VdGSA).

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