Customer Service Sales Representative
Resume:
PATRICIA ELLIOTT
Calgary, AB T2A
**********@*****.***
SUMMARY
Over 20 years experience in the communications industry. Sales/Customer Service professional with extensive knowledge in product sales and assessing client needs. I am seeking a position in a company that has potential for advancement. I would like to advance into a managerial role to enable to help others advance as well.
HIGHLIGHTS:
. Exceptional Interpersonal Skills . Excellent Time Management
. Strong Sales Closer . Analytical Problem Solver
. Driven . Dependable
. Expert in Communication Products . Flexible Schedule
. Available for evenings & weekend shifts . Organized and Meticulous
. Cheerful & Energetic Manner . Clear & articulate phone
. Excellent typing skills - 60-70 WPM
Better Business Bureau
June 2023 - Present
Accreditation Specialist
GetAssist
Jun 2019-2023
Sales Representative
EXPERIENCE
Inside Sales Representative
2012- 2014
CCI Wireless Inc.
Duties: Answer inbound sales calls - taking on average 70 calls per day Analyze customer communication needs and offer solutions Input customer orders in a timely manner
Produced $2000 in net sales on average per month. Being top sales rep monthly Exceeded team sales by 20%
Responded to customer inquiries in a timely manner. Under 40 seconds. Customer Service Representative
2005- 2011
Shaw Cable Systems - Calgary, AB
Duties: Answer incoming calls in a timely manner (under 1 min). Provide Professional & knowledgeable communication solutions. Collection of accounts.
Revisiting customers’ plans and making sure their needs are being met. Communications Advisor
2004 - 2005
Canada Safeway
Duties: Contacting Safeway vendors for information needed to complete invoice processing. Explain and resolve delays to vendors. Communicate with various departments to clear road blocks.
Follow-up with vendors to completion
Processing Clerk
2003 - 2004
Conservative Party of Canada
Duties: Processing Party contributions
Updating member profiles
Sales Support Representative
1987 - 2002
TELUS Communications Inc.
Duties: Assisting Sales Representatives with processing orders and setting up contracts for business clients.
Follow-up with other departments (dispatch, tech support) to ensure customers orders got completed properly and in a timely manner.
EDUCATION
DeVry Institute of Technology – Calgary, AB
1984-1986
Diploma in Computer Science
On Presidential Honor Roll for maintaining 3.75 GPA
MAJOR SKILLS
Persuasive Negotiator
Revenue & Profit Maximization
Strong Te4chnical Skills - Intermediate in Excel, Outlook,Word,Windows,Moneris and CRM Positive Outlook
Flexible
Dependable
Enthusiastic about Networking
Reliable
Excellent Communication Skills -60-70 WPM
Superior organizational skills
Can Multi-task ease and adapt to change quickly.
REFERENCES
John, Director- Project Management,CCI Wireless,Calgary,AB Relationship - Collegue
Amanda, Manager- Customer Sales & Service,CCI Wireless,Calgary,AB Relationship - My Supervisor
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