Service Representative Customer
Resume:
Kristina Porter
**** ***** *** **** ****** UT ***41
******************@*****.***
EDUCATION and TRAINING
Certificate of Completion in Medical Billing and Coding March 2025
Salt Lake Community College SLC, UT
Bachelor of Science in Early Childhood
December 2009
Weber State University Ogden, UT
EXPERIENCE
FAMILY ENROLLMENT COUNSELOR
CONNECTIONS ACADEMY/PEARSON VIRTUAL SCHOOLS (April 2024- March 2025)
REMOTE
• Maintained accurate and detailed records
• Managed incoming inquiries from prospective families via phone, email and chat
• Worked with other department to ensure a seamless enrollment experience MEDICARE CUSTOMER SERVICE REPRESENTATIVE
AETNA/CVS CAREMARK (July 2021 - October
2023)
REMOTE
• Educated members about their benefits and medical claim information
• Navigated multiple systems to locate information for the member
• Efficiently completed online forms and located data to fulfill requests
• Explained policy and procedure over the phone
SKILLS
ICD-10-CM Classification System
HCPCS Codes and Modifiers
ICD-10-PCS Codes
CMS-1500 and UB-04 Claim Forms
Blue Cross and Blue Shield Claims Requirements
Excellent written and oral communication skills
Ability to effectively present information and answer questions clearly Objective Observation
Organizational Skills
Active Listening
Critical Thinking and Problem Solving
Attention to Detail
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