Data Center Service Desk

Anusha G (Atlassian Jira Admin)

Cell: 945-***-**** ***.*********@*****.*** Signal Hill, CA Atlassian

Summary:

Master’s in information systems with over 8 years of extensive experience specializing in Atlassian suite administration, focusing on Jira Cloud, Jira Data Center, Jira Service Desk, Confluence Cloud, and Bitbucket Data Center.

Certified Jira Administrator proficient in configuring and customizing workflows, fields, screens, and dashboards.

Skilled in automating processes using Script Runner, Automation for Jira, and other plugins to enhance workflow efficiency.

Experienced in managing Jira instances across multiple environments (Prod, Staging, Dev), including upgrading to newer versions and ensuring seamless operation.

Proficient in troubleshooting complex Jira integration issues and providing technical support to teams.

Strong background in documentation, training, and user support for Atlassian tools, facilitating effective adoption and utilization across teams.

Solid understanding of Agile methodologies, particularly Scrum, and proven success in implementing Agile best practices within Jira environments.

Familiarity with software development tools like GitHub and extensive experience in the automotive manufacturing industry, emphasizing quality management processes.

Having good hands-on experience in SQL developer, Postgres database, Microsoft Excel and OBIEE technical knowledge to create reports, dashboards based on user requirement.

Technical Skills:

Applications: Jira, Confluence, Jira Service Desk, Bitbucket (Cloud and Data Center)

Plugins: Script Runner, Automation for Jira, Workflow Toolbox, EazyBi, Portfolio Plans, Structure, Big Picture, etc.

Operating Systems: Windows, Linux/Ubuntu

Databases: PostgreSQL, MySQL, MS SQL Server, Oracle

Languages: Java, Groovy Script, Perl, Shell Scripting

Reporting tools: Tableau, Power-Bi and R, Python Code.

Storage: S3, RDS, EBS and related services

Automation: UIPATH, BLUE PRISM, AUTOMATION ANYWHERE

Certifications/Courses:

Certification in Atlassian Jira Administration

Education:

Masters in computer science (MCIS) in 2023

Bachelor of Engineering 2015

Professional Experience:

Atlassian Jira Administrator – DELL December 2023 – Present

Responsibilities:

Senior Jira Administrator for 3.5M+ issue Jira instance along with huge Confluence and JSM instances, both on corporate Data Center.

Currently working on auditing the existing tools and users and integrations, including the cleaning up of huge Jira and Confluence instances, in preparation for the Cloud migration of the products.

Worked on Jira and Confluence upgrade from Jira 8.x to 9.x on stage environment and to test the upgrade for both Jira/Confluence instances.

Merged Jira/Confluence Atlassian Cloud instances with the Corp Data Center Jira instances. In the process, converted multiple next-gen cloud projects to classic projects and then written multiple API tools, along with the Configuration Manager (CMJ) plugin to successfully migrate the Cloud data to the Data Center Jira instance.

Analyzed and fixed the data inconsistencies detected by CMJ on the existing and newly migrated instances.

Worked on Jira migrating from local server to cloud.

Worked on Rest APIs using Script Runner for exposing web services for other applications to consume for managing the Jira issues.

Created Scripted fields using scripting.

Written groovy scripts for performing bulk transfer of multiple Jira projects (200+) from their respective permission schemes to a particular new permission scheme.

Written groovy scripts for performing bulk transfer of multiple Jira projects (200+) from their respective notification schemes to a particular scheme.

Implemented multiple script listeners for various customizations like creating a “Issue Closed” logged for Splunk to monitor issue closed events- since no such audit log is generated by OOTB Jira.

Written many Automation Rules with required groovy scripts as part of a regular Jira user support ticket implementation, including component driven specific behaviors.

Being worked the design / requirements for Atlassian Trello integration with Atlassian Jira.

Implemented multiple Automation rules for tasks like adding all tagged users on the issue comments to request participants lists, instead of OOTB suggested watchers list.

Cleaned up a lot of No-longer -used custom fields and schemes (Workflows, screen schemes, field configuration schemes etc.) and put the Best Practices in Place.

Revamped the LDAP Groups/Roles Privileges from scratch in both Jira/Confluence instances.

Administrated Confluence and Jira Service Management Products, along with huge Jira instance.

JIRA Administrator Southern Arkansas University - Magnolia, Arkansas (August 2023 - December 2023)

Customized Jira projects, dashboards, and reports based on client specifications.

Developed complex workflows, customized fields, permissions, and screens to meet project requirements.

Managed Confluence spaces, templates, and page creation to support collaborative documentation efforts.

Installed and configured add-ons such as Portfolio for JIRA and Zephyr for JIRA to enhance functionality.

Worked on Rest API getting the data from Atlassian websites using Rest Api

Experience with migration from cloud to cloud.

Provided technical support, troubleshooting, and training to users on Jira and Confluence with the best practices.

Atlassian JIRA Administrator - Capacious IT Services Private Limited, Hyderabad India (July 2017 - April 2022)

A primary contact for all Jira/Confluence related administrative tasks (both on the application and server level) in all Atlassian Cloud versions.

Written quite a few groovy/ customized scripts for post-functions in the Jira Workflows.

Migrated the Jira and Confluence data from one Atlassian cloud instance to another and then merged the final consolidated single cloud instance data into the Corp Jira instance.

Performed the migration procedures for both Jira and Confluence on a Staging instance and then documented all challenges/ issues during this migration [process and finally executed the production cutover of the migration seamlessly.

Cleaned up the unorganized projects workflows and set up all the best practices to maintain better data integrity.

Performed the day-to-day Jira admin tasks and created new wiki documents and maintained the existing wiki documents in Confluence and created the Training material for all Atlassian users.

Designed and maintained custom Jira workflows, screens, field configurations, and permission schemes.

Developed metrics dashboards and advanced filters to provide operational insights and status reports.

Managed user permissions and project roles across Jira, Confluence, and Bitbucket platforms.

Developed a report using Power BI from Jira Data by creating data sources

Collaborated with management and peers to streamline change management processes for Jira and Confluence.

Provided Jira queries, generated reports, and provided end-user support to enhance productivity.

Inplenion Consulting services Pvt. ltd - Hyderabad, Telangana

Business Intelligence Developer

Client2: Saudi Telecom Company, Saudi [June 2016 - June 2017]

Imported metadata from source to physical layer using connection pools in RPD and collaborated with data modelers and business analysts to develop a logical star schema, thereby streamlining data architecture.

Developed Automation rules for Rest API services.

Designed, developed and enabled interactive dashboards and reports with drilldown guided navigation filter and prompts, enabling efficient data analysis and reporting capabilities.

Implemented various cache management techniques to optimize performance and ensure responsive data retrieval and presentation.

Junior Trainee

Client1: Qatar Foundation, Qatar [November 2015 - May 2016]

Developed various data models, reports and dashboards to visualize data insights and support decision-making process within the organization.

Designed schema incorporating key performance indicators (KPIs), facts, filter, prompts, dimensions, physical, logical, alias, and extension tables to optimize data organization and analysis.

Imported data from different sources using oracle data integrator (ODI).

I am skilled in repository maintenance and in logical tables.

PROFESSIONAL SKILLS:

Excellent problem-solving skills, process implementation skills.

Possession of excellent oral and written communication skills, including interacting with senior clients.

Excellent interpersonal skills, organizational, and communication skills working with customers.

Excellent time- and project management skills.

Demonstrated experience in installing, configuring, and administering Atlassian plugins.

Experience administering and customizing and troubleshooting the Atlassian product suite.

Hobbies: Telugu Writer/Literature, Volunteers in Indian Cultural Organizers, Yoga, Social Activist, Baby Sitting, Gardening, Cooking and participated in National Cadet Corps (NCC).

References - furnished upon request

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