Customer Service High Volume

Ladonna *********@*******.***

Intake Rep Broadspire. 2004

Skilled in communicating with clients to gather necessary information for intake assessments.

• Experienced in handling a high volume of inquiries and maintaining professionalism and empathy.

• Knowledgeable in utilizing intake software systems to streamline intake procedures and recordkeeping

2007 Disability Benefits Manager Aetna

Communicate with providers regarding claim - payment holds Coordinate responses for routine phone inquiries and written correspondence related to claim processing issues.

Handling Service Challenges Integrated Health and Disability Managing Work Processes/Process STD/FMLA claims.

Providing Solutions to Constituent Needs Turning Data into Information/Verbal Communication

Customer Service 2007/2024—Hartford

Remote · Skilled in communicating with clients to gather necessary information for intake assessments.

· Experienced in handling a high volume of inquiries and maintaining professionalism and empathy.

· Knowledgeable in utilizing intake software systems to streamline intake procedures and record-keeping. ·

· Resolve customer inquiries and complaints promptly and professionally, demonstrating strong communication skills.

· Collaborate with team members to meet or exceed customer expectations and company goals. · Utilize active listening and problem-solving skills to address customer needs effectively.

· Maintain positive relationships with customers through friendly and helpful interactions.