Data Center Operations

Dexter Crenchaw

Atlanta, GA • +1-678-***-**** • ******@********.*** • linkedin.com/in/dextercrenchaw Technical Director Executive Leadership

Results-driven IT leader with 20+ years of expertise in cloud architecture, network engineering, IT infrastructure, and data center operations. Proven ability to lead large-scale transformations, optimize business continuity strategies, and drive cost-efficient technology solutions. Adept at aligning IT strategies with business objectives, fostering innovation, and implementing automation and DevOps practices to enhance system performance.

Professional Experience

MedSys IT Senior Solutions Architect 08/2024 - Present

• Designed and implemented cloud-based architectures using AWS, Azure, and Google Cloud.

• Enhanced VMware service lines, boosting operational effectiveness by 18%.

• Led cross-functional teams in infrastructure automation, network security, and risk mitigation.

• Developed Infrastructure as Code (IaC) strategies, improving deployment speed and security.

• Provided high-level technical guidance, ensuring compliance with ITIL and security frameworks. VMware Technical Director 07/2012 - 03/2024

• Led cloud migration projects that reduced service incidents by 10% and improved system performance by 30%.

• Spearheaded automation initiatives, achieving a 10% reduction in technical support tickets.

• Established an IT service management (ITSM) framework, enhancing service delivery and system reliability.

• Directed multi-cloud and hybrid cloud strategies, ensuring security, scalability, and high availability.

• Collaborated with executive leadership to align enterprise IT strategy with business growth objectives. VMware Director of Data Center Operations

• Maintained 99.89% uptime across global data center operations, optimizing infrastructure scalability.

• Led a team of 10 engineering managers and 80 indirect reports, enhancing efficiency and collaboration.

• Managed multi-cloud and on-premise environments, implementing Ansible and Python automation to boost efficiency by 15%.

• Developed and tested disaster recovery (DR) and business continuity (BC) plans, ensuring zero downtime during critical incidents.

• Negotiated vendor contracts, achieving 12% cost savings while improving operational resilience. VMware Global Network Manager

• Improved network performance by 30%, reducing latency and optimizing bandwidth utilization.

• Designed and implemented network security policies for AWS and Google Cloud, ensuring GDPR and SOC2 compliance.

• Automated network provisioning, cutting deployment time by 25% and reducing human errors.

• Spearheaded major global network upgrades, achieving zero downtime during core replacements. Nokia Principal Data Center Engineer 05/2010 - 07/2012

• Designed and deployed high-availability network infrastructures, ensuring seamless connectivity.

• Led data center architecture initiatives across North America, optimizing energy efficiency and cost.

• Developed space planning and cooling strategies, improving operational efficiency by 5%. Education & Certifications

• B.S. Network & Telecommunications Management, DeVry University

• ITIL V3 Certified

Projects

VMware Cloud Services Health Review 2019 - 2024

• Led IT service reviews, identifying performance bottlenecks and improving cloud resilience.

• Developed a centralized incident response framework, reducing resolution times by 20%.

• Created a cloud reliability knowledge base, standardizing best practices across multiple teams. Global AWS Footprint Build 2013 - 2015

• Architected AWS cloud environments to support global expansion and high-traffic workloads.

• Designed scalable cloud solutions, ensuring fault tolerance, security, and cost efficiency.

• Integrated MDM solutions into VMware’s cloud ecosystem, driving competitive advantage. Key Skills

• Cloud & Data Center Architecture: AWS, Azure, Google Cloud, VMware vSphere

• Infrastructure as Code & Automation: Terraform, Ansible, Python, CI/CD Pipelines

• IT Service Management & Incident Response: ITIL, SRE, Change Management

• Network Security & Performance Optimization: Zero Trust Security, Firewalls, VPNs, SD-WAN

• Business Continuity & Disaster Recovery Planning: High Availability (HA), Failover Strategies

• Strategic Leadership & Vendor Management: Budget Optimization, Contract Negotiation

• Cost Optimization & Risk Management: Process Improvement, IT Governance, Compliance (SOC2, GDPR)

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