Brittany Dawkins
Newport news,VA ***************@*****.*** 910-***-**** https://www.linkedin.com/in/brittany-dawkins95/
Goal:
To obtain a challenging position where my achievements and abilities will lead to enhanced opportunities and advancement for personal and professional development.
EDUCATION
North Carolina State, NC
cybersecurity
Courses: Network security, Cyber infrastructure and technology and Microsoft security
Nursing Geri Care Education and Training Durham, NC
Certified Nursing Assistant 1 Graduated on 2015
Certified Nursing Assistant 2 Graduated on 2016
Simpson Training - - Durham, NC 2015
CPR, NCI, First Aid
High School Heritage High School - Newport News, VA
in 2014
Guilford Technical Community College Greensboro, NC
Cybersecurity in 2019
CERTIFICATION & SKILLS
Certifications: Cybersecurity
Operating systems: windows and linux
Programming languages: python
Tools: packet tracer,wireshark,virtualbox, pycharm and nmap
Security management:Access control list, data loss prevention, sandboxing and firewall
Skills Used :Professionalism,Alertness,How to deal with the public, Multicultural sensitivity, Patient Productive Cooperative,Computer/Technical Literacy, Willingness to Learn,Adaptability, Time management skills,Negotiation Dependability,Analytical/ Problem Solving Skills and Flexibility.
PROFESSIONAL PROJECTS
Cybersecurity Labs & Projects north carolina
Include a one-sentence overview of the program.
Microsoft Office (Word, Excel, and PowerPoint), Windows XP/7/8/10, Linux, UNIX, TCP/IP, and LAN/WAN.
Investigate incidents caused by malicious activities, and identify false positives
Investigated alerts created by IDS/IPS, including malicious file uploads, compromised servers, SQL injections, and port scanning
Encrypt data transmissions and erect firewalls to conceal confidential information during transmission and keep out tainted digital transfers
PROFESSIONAL EXPERIENCE
Ttec LasVegas,NV December 2022 - September 2024
Customer Service representative
Responsibilities – Maintain strong customer relationships by responding professionally and appropriately to inquiries.Manage the customer service process from start to finish, including asking customers about their issues, troubleshooting solutions, assembling and forwarding information, and verifying the customer’s understanding of that information.Document all customer calls, inquiries, and actions, and follow up with customers after a solution has been presented.
JM Janitorial Newport News,VA July 2020 to September 2022 Janitor
Responsibilities – Commercial cleaning, customer service, sanitizing and food management
Manpower Newport News,VA May 2020 to July 2020
Manufacturing Tech
Responsibilities air pressure check, inspection of product, inventory check
Fedex Greensboro, NC August 2018 to May 2020
Warehouse Worker
Responsibilities - Sorting, packages,checking inventory and clean up management
Hidenwood,Newport News,VA December 2017 to August 2018
Certified nursing assistant 2
Responsibilities - Perform a variety of nonprofessional nursing duties indirect care of
patients under the direct supervision of an RN/ LPN.
Season at Southpoint Durham, NC May 2016 to August 2016
Certified nursing assistant 2
Responsibilities - Knowledge of sterilization techniques and other procedures applicable to the work being done
Family Fare BP Durham, NC June 2007 to May 2016 (summer job)
Cashier
Responsibilities - Stocking, Ordering, Managing money, Answering the phone,Counting change, Scanning items.
Chick-fil-A Newport News, VA August 2012 to June 2014
Food Service Worker
Responsibilities
Cutting produce,Washing dishes, Breading, grilling,Answering the phone,Taking orders,Working fryer and,Making sandwiches
Personal and Professional Reference Upon Request