Data Entry Operations Specialist
Resume:
JACQUELINE D PRATCHER
CHICAGO, IL 60643
*********@*****.***
I am a business professional with over 30 years of diverse experience in the financial and banking industry. I have extensive knowledge in the Lockbox Operations and Production fields. I am seeking a challenging position in an environment where my supervisory and administrative experience can be utilized and where dedication, initiative and results are rewarded.
EXPERIENCE
2007-present PNC Bank
Sr. Operations Specialist
Perform daily lockbox processing duties as specified by each client including data entry. Point person for questions and issues regarding the processing and handling of sensitive clients and other lockbox related issues. Assists with reviewing instructions to insure that all appropriate controls and procedures are within banking guidelines. Participate in required tutorials regarding banking and privacy policies and guidelines as mandated by procedures of the financial institution.
Equipment: Dell Computers utilizing Image Scan, Novell and Windows based software. Backup Lead
when needed and assist with training of new employees.
2006 Wal-Mart
Sales Associate/Cashier
Assisted customers with questions and purchases, performed cashiering duties and was involved in a mentorship program of the Asset Protection Division.
2004-2006 Venturi Staffing Partners/Federal Reserve Bank of Chicago
Data Entry/Reconciler/Processor
Processed checks, money orders, savings bonds and returned items in a clearinghouse environment. Performed data entry and reconciliation of invoices as specified by customers. Prepared completed inventory of checks, savings bonds and money orders for distribution or destruction as specified by procedures.
2003-2005 Pre-Paid Legal
Independent Associate
Provided individuals with affordable access to preventive legal service plans
1991-2003 RemitStream Solutions/Northern Trust Bank
Remittance Operations Supervisor
Responsible for the daily assignment of work to a remittance operations team consisting of 24-30 employees. Monitored daily transaction processing for lockbox wholesale and retail processing, lockbox services, merchant charge card and document imaging, while ensuring established policies are maintained and deadlines are met. Provided input into the performance management process and initiated corrective measures regarding work assignments to enhance timeliness and to avoid potential problems. Generated daily and weekly production reports in order to produce monthly performance expectations. Reviewed Daily timesheets and error reports in order to keep in accordance with respective guidelines. Assisted in all aspects of the implementations of new processing units, including the testing of programs and equipment to anticipate and resolve potential problems. Participated on special projects and completed necessary classes and training workshops as required. Provided technical and physical backup for all lockbox, proof and data entry functions as needed.
HARDWARE: Compaq computers using Windows based applications, NCR 7780 High speed encoders, NCR 3124 Desktop encoders, Hewlett Packard 8000N & 8100 Laser Jet printers, IBML & Kodak Document Imaging Scanners.
SOFTWARE: Microsoft Word, Excel, PowerPoint, Lotus 123, and Lotus Notes.
EDUCATION
1981 College of Automation
Diploma in Computer Operations and Management
Basic and Advanced Operations including Accounting, JCL and English
Computer Software Skills: Creating payroll and Inventory Master Files, adding and deleting records, adding bonuses. Creating current files, writing and printing over limit files, printing sales invoices, writing backup files and utility programs, BAL programs and documentation. Computer Hardware Skills: On hands training on and IBM360/50 Under power CPU utilizing 3 partitions with 256k, IBM 1403 Printer, IBM 2501 Card Reader, IBM 1052 Console Typewriter, IBM 2400 series Tape Drives, IBM 2821 Control Unit, Bradgen Calcom CD22 Disk Drives, IBM 029 and 129 Keypunch machines, Entrex 480 Crt terminal.
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