Operations Supervisor Forklift Driver

CLARISSA JOHNSON

**********@*****.*** 336-***-**** Walkertown, NC 27051

Summary

Experienced organized operations supervisor with over 7 years of expertise in freight logistics, freight supervision, and team leadership. Proven ability to drive engagement and increase revenue through data-driven successful freight shipments. Strong leadership and collaboration skills with a track record of managing cross-functional teams and executing the organization's goals. Possesses in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and customer satisfaction.

Skills

Staff Development

Data Encryption

Time Management

Cybersecurity frameworks

Workforce Planning

Network Penetration Testing

Forecasting

Access Control

Cost Reduction

Network Protocols

Business Analysis

Firewall configuration

Network Security

Experience

FedEx Freight Greensboro, NC

Ops Supervisor

08/2017 – 3/2025

Monitored service delivery, identified areas for improvement, and implemented necessary changes to ensure customer satisfaction.

Managed and supervised a team of 8 freight forklift driver professionals daily.

Created and maintained key performance indicators to track operational efficiency and effectiveness.

Managed daily freight loading logistics in conjunction with the time management systems to ensure on-time freight deliveries.

Analyzed data from customer feedback surveys to identify opportunities for process optimization.

Managed and supervised damaged freight recuperation processes for documented customer insurance claims.

Implemented new strategies to increase productivity while reducing costs associated with production processes.

Collaborated with cross-functional teams to develop innovative solutions that improved operational flow and reduced errors or inefficiencies.

Conducted regular training sessions for my freight team professionals on safety protocols, operational procedures,

and product knowledge for team members across all departments.

Fastnel High Point, North Carolina

Inventory Specialist

06/2023 - 05/2024

Maintained accurate and up-to-date database inventory records for company audits.

Monitored stock levels to ensure the availability of products.

Conducted periodic inventories and physical counts of product supplies.

Ensured proper storage conditions for all items in the warehouse.

Utilized barcode scanners to quickly update inventories in the system.

Collaborated with other departments to coordinate replenishment activities as required.

Mars Chocolate North America Hackettstown, NJ

Machine Operator

01/2016 - 07/2017

Monitor the feed and speed of machines during the machining process.

Adjust machine settings to complete tasks accurately.

Troubleshoot malfunctions in equipment or processes.

Read blueprints and job orders to determine product specifications and tooling instructions.

Conducted quality and accuracy inspections on workpieces to ensure conformance with specifications.

Education and Training

DeVry University Downers Grove, IL

Associate of Applied Science in Cybersecurity And Networking

Expected in 01/2026

Pocono Mountain West High School Pocono Summit, PA

Diploma in Liberal Arts And General Studies

06/2014

Certifications

•CompTIA Linux+ Software Management issued September 6, 2024

•CompTIA Linux+ Managing SELinux issued September 6, 2024

•CompTIA Security + Social Engineering Techniques & other Attack Types issued September 3 2026

•Introduction to Cyber Operations

Websites, Portfolios, Profiles

•www.linkedin.com/in/clarissa-johnson-1642a411b

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