IT Support Application Security

EDUCATION

Rose Avenue, Nairobi, KE (254-***-******

******.*@*****.***

https://www.linkedin.com/in/george-owino-793454142/ University of the People Pasadena, CA

Bachelor of Science Computer Science Aug 2024

• 3.58 GPA

• Courses: Advanced Networking and Data Security, Systems & Application Security, Artificial Intelligence

• Undergraduate certificate in Network and Application Security EXPERIENCE

Softmix & Atos (Johnson & Johnson Project) Nairobi, KE IT Support Engineer Feb 2019 – present

• Conducted comprehensive ticket analysis, service interruption analysis, and issue triage, ensuring swift follow-up with relevant next-tier teams for resolution enhancing customer satisfaction by 30%

• Spearheaded the documentation and resolution process for recurring issues, reducing ticket volume by 25% by enriching the Knowledge Base with proven solutions

• Managed the SLA compliance initiative for Ghana and Nigeria sites, ensuring timely ticket resolution and maintaining hardware stock levels, resulting in a 35% improvement in operational efficiency

• Efficiently configured new computers with standardized images and prepared them for deployment, adhering to established procedures to ensure seamless integration and optimal performance Comps Sols (K) Ltd Mombasa, KE

IT Station Support Technician Nov 2014 – Jan 2019

• Expertly enhanced desktop software and hardware system performance and reliability for IT users, reducing system downtime by 25% by implementing proactive maintenance and monitoring protocols

• Delivered in-depth consultations on end-user computing and desktop-based LAN system software, achieving a 20% improvement in user system efficiency through tailored training sessions

• Significantly improved operational efficiency by 10% through the swift resolution of network connectivity, cabling, and hardware device issues, minimizing operational disruptions International Youth Fellowship Mombasa, KE

Help Desk Technician Sep 2012 – Oct 2014

• Orchestrated system upgrades and software changes, enhancing operational efficiency by 15% through strategic planning and execution

• Maintained and serviced critical hardware equipment, including computers and printers, ensuring optimal performance and reliability

SKILLS

• Information Security Analysis

• IT Infrastructure Management

VOLUNTEER

International Youth Fellowship Mombasa, KE

Digital Literacy Volunteer May 2019 – August 2024

• Oversee the organization's social media presence, ensuring that content is shared securely and responsibly INTERESTS

• Following Cybersecurity Blogs and Podcasts: Staying informed about industry trends and developments by following cybersecurity blogs and podcasts

• Puzzles and Riddles: Engaging in puzzles and riddles which sharpens my logical reasoning and analytical abilities

• Online Courses and Certifications: Pursuing online courses, and certifications in cybersecurity to stay up-to-date with the latest trends and technologies. I am currently an ISC2 Candidate for the Certified in Cybersecurity (CC) initiative

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