Customer Service
Resume:
Boyd Yost
**** **** ******** ****** ****
Inverness, FL 34450
*********@*****.***
********.****@*****.***
Summary
Dedicated Professional seeks a Customer Srvice Rep position with your company that values: Over 10 years of excellent customer service experience; an exceptional ability to multi-task, and Precise time-management.
Skills and Qualifications
•Strong Problem-solving ability
•Exceptional verbal, written, and phone communication skills
•Excellent Organizational skills
•Exceptional Attention to Detail
•Good understanding of what is required of employees
Key Accomplishments
•Successfully implemented a customer service resolution department with a 90 percent success rate and trained staff to efficiently maintain the department.
•Managed and maintained a fifteen-member department for thirty days with only four employees during Covid.
Relevant Work Experience
Tallahassee Physical Therapy Admin Assistant/Physical Therapist Tallahassee, FL
•Performed daily administrative support (scheduling and customer service).
•Collected and compiled billing information for accurate insurance claim processing for each patient.
•Worked with and learned proper medical terminology to communicate effectively with hospitals, doctors, and clinical coordinators.
Southern Bone and Joint Technician (Physical Therapy Assistant) Dothan, AL
•Worked and multitasked successfully in an extremely fast-paced environment by prioritizing job responsibilities, timely.
Capital Eye Center Technician (Office/Clinic Assistant) Tallahassee, FL
•Functioned as a patient coordinator, worked independently, and collaborated with other team members to ensure that patients were served effectively.
Other Work Experience
Circle B/Uncle Roy’s Homes 04/2022 to 06/2024
Sales Associate Ocala, FL
•Engaged customers in a friendly, professional manner to determine customer needs while developing professional customer relationships.
Boyd Yost
9265 East Moccasin Slough Road
Inverness, FL 34450
*********@*****.***
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Other Work Experience (continued)
Jenkins Kia of Ocala 01/2021 to 04/2022
Service Advisor Ocala, FL
•Performed same job duties as Werner Hyundai and tracked results of daily work progress.
Werner Hyundai 01/2019 to 09/2021
Service Advisor Tallahassee, FL
•Completed all aspects of administrative support, including service appointment scheduling and walk-in requests from customers.
•Produced daily reports.
•Managed incoming and outgoing communications.
Love Chevrolet 09/2024 to 03/2025
Sales Inverness, FL
•Sold new and used vehicles
Danfoss Tubocor Compressors 01/2017 to 05/2017
Electronics Technician Tallahassee, FL
•Performed same job duties as Teligent EMS LLC
Teligent EMS LLC 06/2014 to 10/2016
Lead/Supervisor Ocala, FL
•Supervised a department responsible for testing of printed circuit boards including training of new employees, production meetings, daily and monthly reports, product flow, and quality control, trouble shooting reporting to Plant Managers
Education and Training
Florida Agricultural and Mechanical University Bachelor’s in Physical Therapy Tallahassee, FL
Contact this candidate