Customer Service Representative

Demetress Shaw

**** ****** **** ** *** Antioch, TN 37013

270-***-****

**********@*****.***

Objective

To obtain a position within a well-rounded company that would utilize my customer service and sales experience

Work Experience

2017-Present

Lincare: Inbound/Outbound Sales Specialist- Assisted patient with their monthly CPAP refills, managed daily and monthly goals, ensured that HIPPA guidelines were followed with every call

2014-2017

TLK Group: Customer Service Representative – attempt to contact customers to offer promotions or upgrade customers services, offer to retain customers who have disconnected services for Comcast, uphold call quality standards and performance goals, sales and marketing

2012-2014

Wal-mart: Supervisor – assist employees with daily functions, cash handling, handling daily operations, assist management with daily functions, assist customers when needed, train and develop employees for maximum performance

2010-2012 McDonald’s Corporation

McDonald’s Corporation: Manager – cash handling, inventory management, scheduling, develop and train new employees on company standards and procedures, cleaning and sanitation, manage and operating shifts daily for maximum performance, scheduling and time management

Education

Stratford Comprehensive High School 2002-2005

Kaplan Career Institute 2006-2007 – Major: Medical Office Specialist

Skills

• Quality Customer Service

• Time Management

• HIPPA Compliancy

• Microsoft Office Proficient

References

Available upon request

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