Customer Service Project Manager

Madison A. Jarrett

404-***-**** • **********@*****.*** • www.linkedin.com/in/madison-jarrett-35616a254

Client Services Customer Relationship Management Project Management

Strong work ethic, communication skills, and critical thinking abilities. Excellent customer service and relationship-building underscores my commitment to achieving corporate goals and objectives. Proactive and motivated Project Manager Intern aiming to gain hands-on experience in managing project lifecycles and contributing to business transformation.

EDUCATION

Alabama State University – Montgomery, AL Expected Date of Graduation: Spring 2027

Percy J. Vaughn College of Business Bachelor of Science in Management

Dean’s list: Fall 2022 – Present GPA: 3.7

Scholarships: Academic Incentive Scholarship (4 years), Alabama State University and Dance BFA Scholarship, Alabama State University (4 Years), ASU Alumni Atlanta Chapter Scholarship, (2023)

WORK EXPERIENCE

Old Navy – Atlanta, GA May 2023 – Present

Sales Associate Lead • Cashier, Fitting Room, and Sales Floor Attendant

•Achieved a 93% customer satisfaction rating from the end-of-quarter customer surveys by consistently delivering exceptional customer service and demonstrating adept problem solving skills in resolving various customer issues.

•Distinguished as a chosen trainer, entrusted with instructing 6 employees in the complexities of company operations.

•Proactively trained new employees to streamline workflow efficiency by using the art of task delegation.

Lisa’s Dance Spot – Austell, GA May 2022 – Present

Camp Counselor • Choreographer and Camp Organizer

•Assisted more than 100 young individuals with choreography, fostering an environment of inspiration, creativity, and growth.

•Orchestrated a three-month summer educational program, demonstrating effective management and coordination skills.

•Managed parental and student inquiries showcasing adeptness in addressing concerns and providing solutions to everyday camp issues like scheduling, and camper relations.

PROFESSIONAL SKILLS

•Customer Service

•Time Management

•Emotional Intelligence

•Critical Thinking

•Creativity

Community Service

Food and clothing drives, voter registration events and book donations with Alpha Kappa Alpha Sorority Incorporated

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