Account Manager Customer Service

Dellamae Craft

**** ******* ***. **********, ** *5211 513-***-****

Objective Dedicated employee and wanting to look for an opportunity to utilize my skills in making a career for myself as well as helping companies advance forward into their future of possibilities.

Skills & abilities Advanced in teamwork, problem-solving, and communication. As well as, food & beverage.

Four years of experience with human recources, Customer service, hosting, serving, and telephone discussions with customers.

Experience Recovered collateral transport

March 2019 to may 2022

Account manager. Appointment scheduling, managed over 200 accounts daily. Accounts payable, invoices, skip tracing, keeping clients and vendors updated on progress of the recovery of their collateral.

Daylily Cafe

July 2022 to october 2023

Dishwasher as well as barista. Managed peoples ordered as well as making customers drinks and cashing them out. Experienced with dish machines as well as sanitizer stations. Customer communication.

Panera Cafe

October 2023 to july 2024

Cashier and front girl. I managed the bakery, the cashiers and the drink station. Experienced using a bread slicer and bagel slicer as well as baking machines. Took people's orders daily,made customers their bagels or bread. Managed the whole bakery as well as cleaning and baking.

Bob evans

August 2024 to CURRENT

Host as well as Server. Plating food, communicating with customers as well as customer satisfaction. Experienced with unhappy customers and know how to de-escalate a situation. Human resourcing, training.

Education Ohio virtual academy

Current until 2025!

Communication I interact with people daily. I am very good at problem solving and resolving any uprising conflict. Very great at multitasking and working fast.

Leadership From mainly serving and working at restaurants I have learned the skills to lead a group of individuals that sometimes consisted of 5+ people. If I see a situation that has the potential to be an issue for the company, I jump in all hands on deck and work hard to bring it to a positive resolution.

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