It Support Technical

Jennifer Davis

**** ******* *****

Decatur, GA **030,

‘404-***-****

Objective: To secure a position that will allow me to demonstrate my skills as an IT

professional.

Highlights of Qualification

‘© Over 15years of experience in technical support service

Respond to helpdesk calls and ensure break\fix resolutions

Excellent troubleshooting and logical problems solving skills

Handle and menage timely resolution both phone and emails

Docurrent steps used to resolve program related issues

* Efficiently utilize company databases for accessing information

Employment History

Wells Fargo February 2020 February 2022

Technology Connection Associate

Provide IT support to Wealth Financial Advisors and affiliates (FiNet and First Clearing)

Srrertstaton install and configuration, Read and execute technician, Authenticate business

partner using ServiceNow, WarpWarp J, MSAuthenticator. Utilize knowledge article for break

fix issues. Perform Pulse Secure remate connection, Cosrric Agent Install and iPhone support,

Kalser Permanente Petishing Point 1375 Peachtree Street NE Allanta, GA

IT SUPPORT TECHNICIAN June 2006 -A ugust 2020

Service CO, MA, CS, CN and NW Region for Kaiser proprietary gystere- Telcom Application

and Hardwere

Telecom

+ Reset voicemail password via Lantern Phone Utility Software

* Place Remedy ticket to ITFS for telcom repair (no dial Lone, jack activation and new

install)

+ Escalate overhead paging issues, fast busy and outages for ER Lines

Hardware

+ Service Windows OS, Lexmark and Xerox printer and scanners

+ Setup RAS acct for end usr, Reset and Resync softhardware token pin

+ Troubleshoot RAS Connection issues utlizing BOM GAR remote software

+ Mapnetwork share drives and Add printer to network

‘Applications

‘Active Directory, Adar, Citrix, Epic, Consult, Macess, KP Lear, RACK, Galaxy, Haiku

Lotus Sametime, UNIX, Yukon, WSS, KPHC, Kronos, Cerner, Lotus Notes, Mobile Iron,

NIKU, JPoint, Diamond, JARS, PACS, 0365, PeopleSoft, Remedy, Centricity, Remote

Connection, RRS, Credart, KPidentify Manager, SERV IGENOW, Skype and TEAMS. Perform

“Lotus Notes Training for New Hires and Participant in PeoplePlus carmpaign.

[ATR 5080 Morgos Drive, Atlanla, GA. Help Desk Analyst September 2008 March, 2006

+ Provide DSL support for (BellSouth proprietary devices) modems and routers

* Configure end user email and addres any POS questioyns

* Troubleshoot end user connectivity issues

© Assist field tech with onsite install

Education

Bachelor Degree in Information Technology ~ ALU

ServiceNow Certified System Administrator ~ Techbridge

Ax Certification

Contact this candidate