Scrum Master Product Owner
Resume:
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********.********@*****.***
Church Point, La 70525
Linkedin url
www.linkedin.com/in/cjgibsonscrummaster
CHASETEN J GIBSON
PROFESSIONAL SUMMARY
An analytical and versatile Scrum Master with more than a decade of experience. Combines an excellent work ethic while striving to meet company goals and objectives. Maintains excellent verbal and written communications. Enjoys the challenge of multitasking and is able to work well under pressure. Assimilates complex information easily and quickly. Strong team player; recognized by both peers and supervisors for having strong employee relations and interpersonal skills.
SKILLS
●Agile Best Practices
●Backlog Management
●Change Management Process
●Development Team Trainings
●Meeting Participation
●Team Meetings
●Agile Principles
●Bug Resolution
●Customer Requirements Analysis
●Safe Environment Planning
●Scrum Processes
●Software Process Management
WORK HISTORY
August 2021 - Current
Southside Bank - Scrum Master, Dallas
●Acted as a buffer between the scrum team and product owner and maintain a safe working environment for the team by helping with conflict resolution & removing impediments to achieve customer satisfaction
●Coached 3+ teams to higher levels of maturity by improving their process and ensuring adherence to Scrum framework
●Collaborated with Developers and product management team to access project outcomes and prioritize future app features
●Enforced Kanban principles as scrum master that reduced cycle time by 25% which increased teams throughput in less than 9 weeks
●Ensured user stories were 100% ordered, defined and ready to be worked on by team
●Facilitated discussion, decision making and conflict resolution across 5 cross-functional teams
●Knowledgeable in Agile Methodology and scrum and able to educate others
●Reduced inbound call resolution times for helpdesk by 10 hours per week by creating easy-to-use troubleshooting and resolution guide for existing and new products
December 2013 - August 2021
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Happy Home Lending - Scrum Master, Dallas
●Assessed 100% of current organization and delivery environment, recommending optimal Agile practices and increasing organizational delivery by over 60%
●Conducted quality assurance using gap-analysis to verify accuracy of data used in IT projects.
●Directed hands-on project work as needed, including analysis, design, and implementation
●Facilitated 30+ roadmap sprint planning sessions and retrospectives
●Facilitated Scrum framework – sprint reviews and backlog grooming
●Introduced Agile to 2 design and 2 development teams comprising of 40+ employees
●Led 4 cross-functional teams to successfully complete IT projects. November 2011 - November 2013
Countrywide Home Loan Inc - Project Manager, Dallas
●Analyzed project performance data to identify areas of improvement
●Developed and implemented strategic project plans to meet business objectives.
●Implemented measures that improved performance by 35%.
●Maintained open communication by presenting regular updates on project status to customers.
●Managed 100% of projects from procurement to commission.
●Negotiated and managed third-party contracts related to project deliverables leading to 43% turnover.
●Tracked project and team member performance closely to quickly intervene in mistakes or delays.
October 2008 - October 2011
U.S Army National - Guard Armorer, Location
●Acted as team leader in group projects, delegating tasks and providing feedback.
●Adaptable and proficient in learning new concepts quickly and efficiently.
●Developed strong communication and organizational skills through working on group projects.
●Successfully operated heavy equipment such as forklifts.
●Used strong analytical and problem-solving skills to develop effective solutions for challenging situations, and, communicate. CERTIFICATIONS
SAFe®
●Product Owner/Product Manager 5
● Scrum Master 5.1
● Jira Fundementals
● Enterprise Design Thinking Co-Creator
● Enterprise Design Thinking Practitioner
SOFTWARE
• ADO, • JIRA Align, • JIRA, • LeanKit, • Microsoft Office Suite, • Trello
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