Customer Service Representative
Resume:
Andrea Smith
Riverdale, MD 20737
*****************@*****.***
Supervisor 8 years experience
Authorized to work in the US for any employer
Work Experience
Special Police Officer
Allied Universal - Washington, DC
January 2024 to Present
I work at the embassy I check log books I do reports I do daily chats of the building inside and out and
I check IDs and do daily log book and report
Customer Service Representative
George Mason University - Vienna, VA
October 2023 to Present
Answering phones taking print orders shipping packages UPS FedEx USPS sorting mail searching mail
working with customers and customer service searching and researching students.
Painter Technician
Randstand Temp Service - Washington, DC
January 2023 to Present
Changing toners un resolving jams writing reports stocking paper loading paper writing tickets completing
tickets
Supervisor
Ricoh - Washington, DC
September 2019 to Present
Sorting mail updating FDIC Employee information list collecting checks working with ups FedEx.
General clerk 3
Brightkey-Department of Justice - Washington, DC
January 2018 to Present
Working with mail filing typing answering phones setting of travel working with UPS FedEx escorting
document specialist
Mailroom Supervisor copyclerk
Drivse staffing - Washington, DC
October 2017 to Present
Data entry scanning mail preparing paperwork answering phones and working on the computer
Driver
Community Monitor - Cheverly, MD
2012 to Present
Monitor juveniles recently released from jail
Maintain positive interaction with juveniles
Responsible for providing and maintaining a safe environment
Assist Teachers and Counselors with maintaining discipline
Assist with supervising daily activities, conducting head counts or searches
Escort or transport juveniles to and from the program
Report problematic behavior to the proper authorities
Paraprofessional adults with autism
St. Coletta of Greater Washington - Washington, DC
March 2022 to January 2023
Working with adults with autism doing data working with different activities with the clients taking clients
out to different activities and job sites
Lead Mail Clerk
Department of Defense - Washington, DC
January 2018 to September 2019
Performs other job related tasks in support of primary duties. DOCUMENT DATE: TBD FUNCTION: ... May
work with or without direct supervision or as a working leader to one or more mail processing employees
resolving problems that may occur during tour operations and determining when a supervisor should
be involved.
Special Police Officer/Security Officer
GS4 Security - Arlington, VA
2010 to 2016
Responsibilities:
Experienced and dependable dedicated to ensuring the safety of employees and visitors and minimizing
potential losses
Walking and mobile monitoring patrols
Proficient in operating security systems including two way radios, video cameras, and scanners
Write informative reports to update management on all security matters.
Immediately respond to security violations, alarms, and other emergency situations.
Exercise sound judgment and maintain confidentiality at all times.
Monitor/driver
safepassger - Cheverly, MD
November 2012 to March 2015
Responsibilities:
Excellent organizational skills that help manage data in a systematic manner
Strong attentiveness to detailing and accuracy
Superior record keeping skills
Maintain reports on metered mail
Supervised the delivery of dispatched mail in timely manner
Supervised recorded details such as the date, time, sender and receiver within the register
Provided annual performance appraisals using NSPS system
Maintain stock of goods for mail room activity such as envelopes, stamps, A4 size paper and stationary
General Clerk
Pitney Bowes NIH, import, Capitol Hill library Congressexport Bank, patent in trade - Landover, MD
1998 to 2009
Responsibilities: me specialist
Receives, reviews, analyzes, and routes incoming correspondence
Handles sensitive documents in accordance with established policies and procedures
Prepare materials for mailing including: addressing, stuffing envelopes and making labels
Handle time sensitive material like confidential, urgent packages
Ensure that all mail and packages are properly labeled mailing, with correct postage
utilizing the Ascom Hasler automatic postage meter machine
Demonstrate flexibility in satisfying customer demands in a high volume environment
Education
Associate in Nursing
UDC - Washington, DC
August 1985 to June 1987
High school diploma or GED in ESL Education
Parkdale High School - Riverdale, MD
August 1981 to May 1984
Skills
• Microsoft Word Lotus Excel word processor (8 years)
• Data Entry
• Filing
• Customer Service
• Inventory Clerk
• Docket
• Excel
• Microsoft Office
• DoD Experience
• Bus Driving
• Law Enforcement
• Security
• Microsoft Excel
• Clerical experience
• Computer literacy
• CMMS
• English
• Office experience
• Typing
• Facilities management
• Communication skills
• Time management
• Microsoft Access
• Mobile applications
• Cash handling
• Computer networking
• IT
• Microsoft Access
• Heavy lifting
• Help desk
• Typing
• Operating systems
• Customer service
• Computer hardware
• Supervising experience
• Guest services
• Law office
• Computer skills
• Front desk
• Microsoft Powerpoint
• Documentation review
• Order fulfillment
• Hotel experience
• Data collection
• Hospitality
• Microsoft Outlook
• Training & development
• Customer support
• Negotiation
• Medical administrative support
• Medical terminology
• Restaurant experience
Certifications and Licenses
Driver's License: Class: C, State: MD
Guard Card
January 2024 to January 2026
Yes I have my card
Armed Security License
Non-CDL Class C
November 2023 to November 2029
CPR Certification
First Aid Certification
Additional Information
Can start asap
Contact this candidate