Customer Service Pick-Up

Honesti Lanell Smith

Saint Rose, Louisiana 504-***-**** ****************@*****.***

Certifications

ServSafe Certified

Digital Storytelling

Introduction to Computational Thinking

Professional Experience

Hostess

Casa Maria - Watson, Louisiana

August 2021 - March 2022

Welcomed and seated guests, ensuring a pleasant dining experience.

Managed online and phone orders for pick-up.

Assisted servers with food delivery and busters with table clearing.

Maintained cleanliness of the restaurant and restrooms.

Supported customers with reservations.

Reason for Leaving: Found a better job.

Cashier/Order-Taker

McDonald's - Denham Springs, Louisiana

March 2022 - July 2023

Simultaneously handled drive-thru orders and back cashier duties.

Bagged and distributed food and drinks to customers.

Managed online orders, curbside orders, and front counter transactions.

Stocked store products and maintained lobby cleanliness.

Delivered excellent customer service by fulfilling and delivering orders efficiently.

Reason for Leaving: Moved away.

Hostess, Cashier, and Waitress

Broma’s Eatery —- McComb, Louisiana

August 2023 — August 2024

Greeted and seated guests while managing front-of-house operations.

Took dine-in and online orders, handled cashier duties, and served food to customers.

Organized and delivered catering orders fo. events.

Performed cleaning duties, including sweeping, mopping, and maintaining restrooms.

Restocked supplies and ensured a clean and inviting atmosphere.

Reason for Leaving: Moved away.

Key Skills

Customer Service & Communication

+ Cash Handling & POS Systems

+ Team Collaboration & Multitasking

+ Food Safety & Hygiene Practices

Time Management & Organization

Education

Live Oak High School - Diploma, 2023

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