Application Support Investment Banking

Vijay Kumar Gupta

Senior Consultant at CGI Inc. Markham, ON, Canada

17.2 years of experience in Application Development & Support Cell & WhatsApp: +1-437-***-****, +91-738-***-**** Email: **************@*****.***

Profile

Vijay has over 17.2 years of experience in information technology. He has significant expertise in IT Project Leader & Management, Business Analysis, Client Communications and Support for complex IT projects. He worked on ITIL and Agile framework. Over 12 years of application support and development experience in IBM Mainframe Retail, Core Banking and Health Insurance Applications. Over 4 Years of Application Support experience in working on Mainframe & Markit EDM ETL, MS SQL Server and Oracle platform on Trading and Fund Accounting Applications. He has been extensive experience in supporting investment banking product Funds360 for large Canadian banks and supported major migration project from Legacy AS400 platform to Oracle Platform.

CGI Inc. (Dates 01/22 to till date)

Funds360 Product Support:

Build and maintain relationships with application owners and managers within our client’s organizations.

Supporting investment banking product Funds360 for large Canadian banks and supported major migration project from Legacy AS400 platform to Oracle Platform.

Provide incident and problem management – gather key information from supporting sources, determine the appropriate courses of action, and engage & escalate involvement of required resources or management (from CGI, from the customer and/or from supporting vendors), to efficiently resolve issues. Work closely with onshore and offshore team members, ensuring services are being delivered according to CGI’s commitments.

Provide coaching and assist with ongoing team development action plans, identify knowledge gaps, processes and skills required for continuous team improvement.

Support the transition of new clients or projects into Production. Identify and manage new Production environment hardening initiatives. Provide and/or review and rationalize estimates that will be provided to other teams.

Ensure accurate billing each month for Production services. Identify new business opportunities for CGI and On-call when required. Industry expertise

Funds360 Product Support, Retail/Core Banking,

Investment Banking and Health Care Insurance.

Qualifications

PGDM in Business Analytics – Alliance Business

School, Alliance University, Bengaluru, KA

(2015-17).

B. Tech (Electrical Engineering) – Uttar

Pradesh Technical University, Lucknow, India.

(2003-2007)

Tools & software

SAS, GCP, Apache Beam, Dataflow, Markit-EDM,

TSO/ISPF, File-Aid, Endevor, Xpeditor, CA7,

Control-M, VSAM, Mass-Storage, Disc and Print

file format. Service Now, BMC, Intertest,

Omegamon, IBM Clear Clear Quest, JIRA, XML,

HP-ALM, POSTMAN, Putty, XML-Spy, API, UX,

JSON and SFTP, Jenkins, Kubernetes

Environments

IBM Mainframe - Z/OS, UNISYS-2200,

AS400, LINUX and UNIX, MS Windows

Languages

COBOL, CICS, JCL, ECL, Assembler,

Shell Scripting, Java and C/C++

Database

MS SQL Server, DB2, IBM FOCUS, IMS

DB, Oracle, SQL

1

Other experience

Infosys Ltd., Technology Lead (Dates 11/15 to 01/22) Providing L2.0 and L3.0 support for US investment bank for trade applications in Mainframe and Markit EDM. Playing cluster lead and onsite coordinator role at onsite, Toronto, Canada. Instrumental in all phases of Software Development Life Cycle (SDLC). Handled end-to-end application development and enhancement for leading UK Banking clients from requirement analysis, design, coding, testing and debugging.

Provided SIT support for one of the leading UK banking clients for core customer application. Provided L3.0 Support for the claim adjudication application (ACAS) for one of the US clients in Healthcare Insurance domain.

Consulting with clients about software system design and maintenance. Interacting with team members to ensure smooth progress of project work; ensuring adherence to quality norms throughout the development process. Providing guidance on the projects and its requirements to the clients over the technology, processes and applications while updating them on the regular project related developments. Participating in project discussions and weekly status meetings on the project progress and its proceedings with the onsite team.

Worked with senior management for project progress, reports and metrics for successful project execution. Worked on Knowledge Management and Process/System Improvement activities to provide value. Tata Consultancy Services Ltd., IT Analyst (Dates 10/12 to 11/15) Provided SIT support for one of the client in Investment Banking and Wealth Management domain. Analyzed the testing requirement and created Test Strategy and Test Plan. Created the test scripts and test cases and execute them. Documented the test result document. SIT defect tracking and re-testing until defect is fixed or addressed by development team. Provided L2 and L3 Support for one of UK leading Mortgage Society. Worked in Savings, Customer Information System, Card Management System and Mortgage system applications for one of UK leading Mortgage Society.

Coordinated with the onsite and offshore team for client requirements and provided required solutions accordingly. Provided production Batch Support for Retail Banking application, Handled Callouts, filling callout reports and analysis. Attended Critical Service requests on Interest rate change and Product launch/withdrawal. Responsible for Incident Management and Problem Management. Involved in Knowledge management and Service Improvement activities. Accountable for SLA reporting, Monthly metrics and other team management activities. 2

Infosys Technologies Ltd. India, Project (Developer and Technology Analyst 01/08 to 10/12) Worked on Application development and Support team as developer and Technology analyst on retail banking projects on Mainframe Technologies.

Kalpataru Power Transmission Ltd. India, Project (Graduate Trainee Engineer 08/07 to 11/108) Non-IT work experience as Graduate Trainee Engineer on Power Transmission Lines project (Electrical Engineer). Technical specializations

IBM Mainframe - Z/OS, UNISYS-2200, AS400, LINUX and UNIX, MS Windows

COBOL, CICS, JCL, ECL, Assembler, Java and C/C++

SQL Server, DB2, IBM FOCUS, IMS DB, Oracle

Markit-EDM, TSO/ISPF, File-Aid, Endevor, Xpeditor, CA7, Control-M, VSAM, Mass-Storage, Disc and Print file format. Service Now, BMC, Intertest, Omegamon, IBM Clear Clear Quest, JIRA, XML, HP-ALM, POSTMAN, Putty, XML-Spy, API, UX, JSON, Jenkins and SFTP.

Education

PGDM in Business Analytics – Alliance Business

School, Alliance University, Bengaluru, KA (2015-

17). B. Tech (Electrical Engineering) – Uttar Pradesh Technical University, Lucknow, India. (2003-2007)

Areas of expertise Trainings and certifications

Application development and support ITIL and Agile Business Analysis, Technology Consulting and

AWS Solutions Architect Associate – Pursuing.

Project Management.

Retail/Core Banking

Investment Banking/Trading/Fund Accounting

Wealth Management

US Health Insurance

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