Project Management Scrum Master

MATTHEW OSBORN

WOODSTOCK GA *****

MOBILE: 678-***-**** EMAIL: *******@*****.*** LINKEDIN: LINKEDIN.COM/IN/MATT-OSBORN-51493B20 Summary

I leverage my leadership and technical expertise in a project management role by combining my technical and PMP Scrum Master skills with each project. I aim to enhance performance and proficiency in achieving business objectives. I strive to perfect each release in terms of delivery time, cost, quality, and overall customer satisfaction. I aspire to expand the company’s delivery performance by incorporating the latest advancements in AI processing and industry standards.

Highlights

Efficiency: 95% Project completions within SLA with minimum customer impact and overall operational readiness. Cost Savings: Promoting value added customer incentives to manage scope changes resulted in an average 20% purchase price. Staff Management: Synchronized an averaging 20 – 40 staff from multiple business areas in worldwide locations. Innovation: Drove additional customer design enhancements to provide customer owned solutions for marketing advantages. Key Skills

Project Management

Scrum Master

Release Management

Data Center Migration

Systems Solution Design

Software Development

Systems Integration

Systems Migration

Ancillaries Pricing

Experience

Coforge Consulting – http://Coforge.com – 502 Carnegie Centre #301, Princeton, NJ 08540 – January 2021 – October 2023 Hawaiian Airlines Implementation Project Manager – http://hawaiianairlines.com Project management for Hawaiian Airlines Ancillary workstream for a Sabre to Amadeus PSS Migration. Working with business leads to organize configuration of chargeable and non-chargeable special service requests (SSR). Alignment of ATPCO and Farelogix (FLXM) for publishing and price control management. Coached the use of Reservations ARDWeb interface and DCS (Departure Control System) CM agent interfaces for testing. Project management and communication using Smartsheets, Cognizant, MS Teams, ASCP(Airline Service Customer Portal) and JIRA for incident management services. PMO responsibilities including scheduling, risk management, incident management, airline and vendor communications as part of an overall program effort. Worked directly with stakeholders and testers to create and run cross platform scripts for response and performance comparisons. Adding test results statistics to Cognizant for stakeholder reviews. Lincoln Financial Release Manager – http://lincolnfinancial.com Managed monthly Agile driven releases for Lincoln Financial Life services covering policy, claims, underwriting, general ledger, investments to platforms including Oracle, AWS, Python, and others. Provided Scrum daily standup status, reporting for business stakeholders, program reporting, project team management, and lead teams of development and test stakeholders. Issued and monitored schedules, controlled all change management, provided weekly reporting for release scope, risks, and all lifecycle milestone status. Team coordination for monthly release planning included release goal alignments for deployment and business validations in accordance too program and project level expectations and SDLC alignments. SITA – http://SITA.AERO - January 2007 – January 2021 Program/Project Manager: SITA – 3100 Cumberland Blvd Atlanta GA Management of projects for passenger services for many airlines like Finnair, Air Europa, Malaysia Airlines and Air India. Budgets up to 10M USD using as many as 40 onsite and offshore resources for deliveries up to 2 years in duration. Managed operational projects for data center migrations, mainframe access monitoring and tracking, and upgrade projects for Apache, Linux, Oracle, and open systems server platform needs. Controlled budget, procurement, resources, milestones, and scope for program alignments using tools like JIRA and MS Project. Followed company PMO waterfall delivery process for product lines including Reservations, Airfare Insight, Departure Control, Inventory Management, SRDT(Reservations Front End), SITA Web Services, Ticketing, and others. Managed several programs with parallel projects in a waterfall and some agile methodologies covering delivery, version release and incident management. Lead presentations required for airline customers and stakeholders in ability planning, objectives, accomplishments, expectations, project milestones, financial budgets, resulting actuals, risk analysis and lessons learned. Worked as onsite implementation PM in cooperation to country with Airport Authority on airport upgrade programs. Education

BS Computer Science - NYIT Old Westbury NY

Certifications

ScrumMaster – 16 February 2025 - ScrumAlliance 001731804 PMP Certification - 19 May 2008 – 18 May 2027– 526830 Technical Skills

Project: Microsoft Project, SharePoint, Service-Now, Smartsheet, Cognizant, JIRA Programming: C++, Visual Basic, Python, Java, HTML, XML, SQL, GIT Office: MS Excel, Word, Power Point, Project, Teams, Visio

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