Security Officer Customer Service
Resume:
Michael Keel
Team player
Suitland, MD *****
************@*****.***
Professional Summary
born successful either I’m winning or I’m learning Willing to relocate to: Beltsville, MD - Washington, DC Authorized to work in the US for any employer
Work Experience
Security Officer/Concierge
ABC of Maryland LLC-Maryland
December 2024 to Present
To maintain observer of the property to make rounds of property to maintain a professional mannerisms with staff and guest
To check in packages delivered newspaper to assist the guest with needs we can provide lock outs etc Public Safety Officer
So Others Might Eat-Washington, DC
March 2024 to Present
• Patrolled assigned areas to ensure the safety and security of premises
• Monitored surveillance cameras and alarm systems, promptly responding to any suspicious activity or emergencies
• Maintained accurate logs of all incidents, accidents, and daily activities
• Collaborated with law enforcement agencies during investigations and provided necessary information or evidence as required
• Responded quickly to medical emergencies by administering first aid and contacting emergency medical services when necessary
• Provided excellent customer service by assisting visitors with directions, inquiries, and general assistance as needed
• Escorted employees or visitors when requested for their safety or protection purposes
• Participated in ongoing training programs to enhance knowledge of security protocols and procedures
• Collaborated with team members to develop emergency response plans tailored to specific locations within the premises
• Detected potential security vulnerabilities through routine inspections and recommended appropriate preventive measures
• Investigated suspicious activities using CCTV footage resulting in the identification and apprehension of multiple suspects
• Maintained a safe environment during large-scale events attended by XX+ attendees
• Developed strong relationships with local law enforcement agencies facilitating quick response times during critical incidents
• Demonstrated exceptional conflict resolution skills while handling difficult situations involving aggressive individuals
• Served as a key point of contact for building management regarding security-related matters
• Implemented a comprehensive training program for new security personnel, ensuring adherence to company policies and procedures
• Conducted regular risk assessments and implemented necessary measures to mitigate potential threats
• Collaborated with the facilities team to ensure proper functioning of security systems, such as access control and surveillance cameras
Youth Counselor
Community of good-Roxbury, MA
March 2022 to Present
To have workshops to listen to the things that they’re challenged by whether peer pressure family life substance abuse sexual abuse working building morale and letting learn how to work things out direct them to there own success in themselves
Domestic Violence Counselor
Community of good-Roxbury, MA
March 2022 to Present
To assist men and women on addressing the difficulties or decision made and to work on making better ones to avoid or address the triggers and trauma associated with disease having work shops on changing actions to build morale
Substance Abuse Counselor
Community of good-Roxbury, MA
March 2022 to March 2025
To assist the individuals that’s homeless seeking counseling and resources to address addiction to heal mind body and soul to fix or make amend of the triggers or trauma Chief Security Officer
Islamic society of boston culture center-Roxbury, MA June 2017 to May 2023
To have the best of etiquette because dealing with different cultures of people from all over the world I’ve train my employees for physical and psychological,trained for first aid,gun shot wounds,CPR certification,to file incident reports.To safe proof the building inside and out to prepare for terrorist attacks and active shooters and work close with local agencies as well as homeland security and FBI sharing information to be in preventive mind state.To direct the patrons to different services we offer.Train my employees to deal with the mental health and substance abusers and homelessness etc that we may encounter
Facility Manager
Masjid alhamdulillah of boston-Roxbury, MA
January 2015 to June 2017
To make orders of supplies to maintain outside cleaning during the seasons gardening trash removal carpentry work
Inside maintain the carpets hardwood floors cleaning the building wall floors bathrooms kitchen carpentry work disinfect interior etc
Education
Certificate in Carpentry
Harpers ferry job corp - Harpers Ferry, WV
September 1983 to September 1984
Skills
• Facility manager 5yrs
• Conflict management
• Do you have any of these top skills employers are looking for? Motivational Interviewing Case Management Intake Experience Crisis Management Added below Program Development Applied Behavior Analysis Added below Dismiss Security
• 10+ years Payroll Interviewing Emergency Management Cognitive Behavioral Therapy
• 7 years Intelligence Experience
• Behavioral therapy
• Meeting Facilitation
• 7 years Addiction Counseling
• 7 years Crisis Intervention
• Social work
• 5 years Conflict Management Conflict Management Leadership
• Hospitality
• Law enforcement
• 7 years Group Therapy
• 7 years Management Writing Skills Loss Prevention
• 10+ years Surveillance Supervising Experience
• 7 years Child & Family Counseling Behavioral Health
• Customer service
• 7 years Social Work Behavioral Therapy
• First aid
• Criminal investigation
• Tutoring
• Child & family counseling
• CPR (4 years)
Certifications and Licenses
Certified Substance Abuse Counselor
November 2018 to Present
First Aid Certification
CPR Certification
February 2024 to February 2026
CPR/ AED / First-Aid
CADC
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