Customer Service Food

Melique Wood

**** **** ******* ***, ***** Marlboro, Maryland, 20772, US • 202-***-**** • ************@*****.*** United States Army Veteran who is a leader and excellent communicator with four years of customer service experience. Dedicated to learning, growing, and succeeding in the criminal justice and security management industry. Customer service

Quality control

Detail oriented

Data entry

MS Office Suite

People-oriented

Supervision

Team building expertise

Communications

ServSafe

Skilled problem solver

Natural leader

Exceptional time management skills

Criminal Justice - Associate of Science - 2023

University of Maryland Global Campus - Adelphi, MD High School - 2016

Gwynn Park High School - Brandywine, MD

Food Service Specialist - February, 2021 to Present United States Department of the Army - Fort Polk South, LA Supervised 2-4 junior enlisted soldiers in several kitchen sections to ensure 100% accountability for all products produced within the garrison Dining facility.

Was in charge of food service operations, which included menu planning, purchasing food and supplies, and inventory management. Greeted customers and assisted them in finding items. Kept the service line and kitchen areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.

Communicated effectively with various companies and representatives to maintain the proper flow of the business within the dining facility. Enlisted Soldier - February, 2021 to Present

United States Department of the Army - Fort Polk South, LA Set up and oversaw field communication operations within my unit and other units during field operations. Surveyed and controlled access to restricted areas to reduce incidents and theft by monitoring personnel and visitor traffic during field operations. Was in charge of inventory to reduce inaccuracies and ensure proper equipment upkeep before, during, and post-field operations. PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

Food Service Associate - August, 2020 to January, 2021 Outback Steakhouse - Oxon Hill, MD

Kept the food preparation areas clean, sanitized, and well-organized. Followed safe work procedures.

Managed food resources, memorized orders, and wrote patrons' food orders on slips to ensure accuracy and customer satisfaction. Demonstrated genuine hospitality while greeting and establishing rapport with guests. Kept an eye on the food prep and provided feedback on portion sizes and presentation. Backed the restaurant's closure, restocking, and reporting of shortages. Was frequently complimented by customers for going above and beyond my normal responsibilities. Grocery Store Clerk - August, 2019 to May, 2020

Food Lion - Upper Marlboro, MD

Worked with members of the sales team to keep track of inventory levels, complete accurate orders, and resolve item issues. Kept the aisles clear and clean to avoid accidents and make it easier for others to pass by while restocking. Followed safety protocols when transporting merchandise to different areas of the store to avoid item damage. Greeted customers and directed them to the products they requested. Aided customers by quickly locating items, resulting in a 100% increase in store satisfaction. Was in charge of replacing damaged or missing products in a timely and efficient manner. Accepted delivered packages, verified products, and double-checked delivery totals to keep system records current and accurate. Awarded the Army Achievement Medal, March 2022.

Recognized for Dedicated and Exemplary Performance in the Army, January 2023. ACCOMPLISHMENTS

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