Network Engineer Noc

Jayachandra Reddy Seelam NOC Engineer

Location: OR, USA Phone: +1-980-***-****) Email: ******************@*****.*** LinkedIn SUMMARY

Network Engineer with nearly 7 years of experience monitoring, troubleshooting, and optimizing network infrastructure across diverse environments. Proficient in using tools such as Zabbix, SolarWinds, and NETCOOL for proactive performance tracking and issue detection. Expertise in configuring and maintaining Cisco routers, switches, and other Layer 2/3 network devices. Skilled in managing critical network protocols (BGP, MPLS, OSPF) and ensuring high uptime through effective failover testing, incident response, and root cause analysis. Experienced in collaborating with cross-functional teams and third-party vendors to resolve connectivity issues and implement performance improvements. Adept at network audits, security patch deployment, and generating detailed performance reports. Strong problem-solving skills demonstrated in roles at major companies, including Capital One Financial and Arcserve, driving network stability and operational excellence. TECHNICAL SKILLS

Network Monitoring Tools: Splunk, SolarWinds, Cisco ISE, Cisco Catalyst, Zabbix, Nagios, NETCOOL, OBM, ANX, OMI, Xymon, Nagstamon Routing Protocols: BGP, OSPF, EIGRP, RIP

Switching & VLANs: VLAN Configuration, Trunking, Inter-VLAN Routing, VTP, Spanning Tree Protocol (STP), EtherChannel, RSTP Network Security: Palo Alto Firewall Configuration, ACL, NAT, VPN, RADIUS, TACACS+, Port Security WAN Technologies: MPLS, BGP, T1, T3, Ethernet, Circuit Configuration Network Optimization: QoS, FHRP, HSRP, GLBP, NTP, SPAN IP & Addressing: TCP/IP, Subnetting, IPv6, DHCP, DNS Configuration Network Troubleshooting: IP Network Troubleshooting, Packet Loss Analysis, Bandwidth Utilization, Latency Tracking, Log Analysis (Kibana), Cisco Wireless Troubleshooting, Cisco Meraki Configuration Network Management: Cisco Routers & Switches, Firmware Deployment, ACL/VPN Audits Cloud & Virtualization: VPN, Cross-System Connectivity, Failover Testing (BGP, MPLS) Load Balancing: F5 – Load Balancer, AFM, GTM

Automation & Scripting: Python Scripting, Ansible, Linux Server Batch Scripting Collaboration & ITSM Tools: Jira, Service Desk, Ticketing Systems Technical Documentation: Technical Writing Experience PROFESSIONAL EXPERIENCE

Capital One Financial, Oregon, USA Aug 2024 – Current NOC Engineer Intern

Monitored network performance using Splunk, SolarWinds, and Cisco ISE, tracking latency, packet loss, and bandwidth utilization. Assisted in configuring Cisco Catalyst switches, Meraki devices, and VLAN setups, ensuring smooth operations.

Configured and managed Palo Alto firewalls (security policies, NAT, VPN rules) and F5 Load Balancers (GTM, LTM, AFM) to optimize network security and traffic distribution. Conducted ACL and VPN audits to prevent unauthorized access.

Assisted in testing failover and redundancy protocols (BGP, OSPF) and diagnosed Cisco Wireless connectivity issues, resolving authentication failures and RF interference.

Automated network monitoring and troubleshooting using Python scripting and Ansible playbooks, reducing manual effort for configuration changes, log parsing, and alert correlation.

Investigated DNS misconfigurations, IP connectivity issues, and network disruptions, utilizing Linux batch scripting for log retrieval and system health checks.

Deployed firmware and security patches across network hardware, working with security teams to reduce vulnerabilities while maintaining uptime. Authored technical documentation on monitoring best practices, security policies, and troubleshooting workflows. Arcserve India Software solutions private limited, Hyderabad, India Mar 2022 - Dec 2023 NOC Monitoring Specialist

Administered comprehensive network surveillance using tools like Nagios, Xymon, and Nagstamon, proactively identifying performance bottlenecks and system vulnerabilities.

Delivered uninterrupted 24/7 oversight of network activity, ensuring adherence to stringent uptime and data protection protocols.

Configured and fine-tuned Layer 2 and Layer 3 network equipment, enhancing data throughput and maintaining reliable connections across the network.

Conducted thorough assessments of network protocols (OSPF, EIGRP, BGP), adjusting data flow and traffic distribution for smoother network performance.

Accelerated troubleshooting efforts, reducing downtime and swiftly resolving network anomalies to maintain continuous operational efficiency.

Offered advanced technical support for circuits like T1, T3, and Ethernet, addressing hardware malfunctions and resolving connectivity issues in a timely manner.

Spearheaded the escalation process during critical network incidents, coordinating with service providers and internal teams to minimize disruption. OpenText, Bangalore, India Dec 2020 - Dec 2021

NOC Monitoring Specialist

Monitored network infrastructure round-the-clock using NETCOOL, OBM, ANX, and OMI, identifying potential issues early and ensuring seamless operation across interconnected systems.

Classified and processed incoming alerts, initiating tickets and escalating complex issues to appropriate teams, helping reduce resolution times and maintain optimal system performance.

Actively maintained incident records and collaborated with internal teams and third-party providers to coordinate prompt corrective actions and ensure transparent communication.

Regularly reviewed server and network performance data to identify bottlenecks and risks, taking preemptive actions to prevent larger network disruptions or downtime.

Engaged in diagnosing hardware breakdowns, bandwidth constraints, and performance inefficiencies by collaborating with cross-department teams to ensure timely repairs.

Created and distributed daily and weekly status reports, analyzing performance trends and providing actionable insights to leadership for long-term network optimization.

Supported critical outage responses by coordinating with various teams to restore system functionality quickly, while also contributing to post-incident reviews for improvement plans.

Helped refine internal protocols by recommending improvements to alert mechanisms and escalation paths, enhancing network reliability and operational resilience.

Hinduja Global Solutions Client; Windstream Communications India Feb 2019 - Oct 2020 Specialist Operations (SME)

Executed comprehensive network diagnostics, identifying weaknesses that contributed to service interruptions, and applied corrective actions to enhance uptime.

Addressed recurring circuit instability through targeted root cause analysis, resulting in a marked decrease in downtime and improving overall system performance.

Optimized voice and data network coordination, reducing service disruptions and ensuring smooth operational handoffs between various network components.

Acted as a critical escalation point for complex technical challenges, coordinating with internal teams and vendors to expedite issue resolution.

Developed step-by-step repair protocols for recurring T1, T3, and Ethernet issues, significantly reducing troubleshooting time for support teams.

Managed the configuration, testing, and deployment of customer circuits, ensuring smooth integration with the Windstream infrastructure and full compliance with service-level agreements (SLAs).

Regularly communicated network performance updates to stakeholders, building trust through proactive management and transparent reporting during high-impact incidents.

Drove network performance enhancements by implementing router and ENID reconfigurations, increasing data transparency efficiency by 20% across multiple client sites.

Acliv Technologies Pvt Ltd Client: Toyota Tsusho Network Integration India Pvt Ltd India Jul 2018 - Feb 2019 Network Support Engineer

Oversaw Toyota's extensive network infrastructure spanning India, the Philippines, and Thailand, ensuring uninterrupted operations across retail, corporate, and manufacturing sites.

Coordinated the management of network incidents through a dedicated ticketing system, collaborating with internal teams and external vendors to ensure swift resolution.

Troubleshot and addressed critical WAN issues, such as link disruptions, packet loss, equipment failures, and signal degradation, ensuring network stability.

Configured and maintained Cisco switches and routers to enhance the overall performance and resilience of the company’s network infrastructure.

Worked proactively with field engineers, telecom providers, and vendors to resolve connectivity challenges and minimize impact on business continuity.

Interfaced directly with ISPs like Airtel, Reliance, Vodafone, TATA, and Sify to resolve network circuit faults and maintain optimal service levels.

Generated comprehensive reports detailing network health, incident trends, and root cause assessments, providing actionable insights for infrastructure improvements.

Supported real-time communication and escalations with external partners to ensure network reliability and fast resolution of outages across all locations.

Hinduja Global Solutions Client: GTT Communications India Jun 2017 - Mar 2018 Network Engineer

Conducted continuous network oversight using FMS systems to promptly detect and address network irregularities, ensuring optimal performance across all infrastructure components.

Orchestrated around-the-clock network monitoring, swiftly resolving system alerts and managing incident response to limit the impact of potential outages.

Enhanced network reliability by diagnosing and correcting hardware issues related to circuits, routing, and switching systems, ensuring minimal downtime.

Oversaw the entire lifecycle of network incidents, from logging issues to coordinating with external teams for timely resolution based on operational urgency.

Delivered remote troubleshooting support, guiding field engineers through complex technical issues to maintain seamless service for clients.

Worked closely with key telecom providers such as AT&T, Verizon, and CenturyLink to resolve circuit failures, facilitating communication and tracking progress for rapid resolution.

Played an integral role in improving network response times by optimizing troubleshooting methodologies and ensuring comprehensive asset tracking for enhanced diagnostics.

Strengthened cross-team collaboration by improving coordination with service providers and internal stakeholders, driving faster restoration of network services.

EDUCATION

Master of Science in Cybersecurity Management Dec 2024 Nova Southeastern University (NSU) Davie, Florida, USA Bachelor of Technology in Electrical and Electronics Engineering July 2015 Sreenivasa Institute of Technology and Management Studies Chittoor, IND CERTIFICATION

CompTIA Security Pro Certified Mar 2024

Cisco Certified Network Associate Routing & Switching CCNA v1.1 Feb 2025 PROJECTS

Information Security Policy and Compliance Development for Cloud Line Healthcare Nov 2024

Spearheaded the design and implementation of a robust information security policy framework for Cloud Line Healthcare, aligning with critical compliance standards such as HIPAA, GDPR, and HITRUST to ensure the protection of sensitive patient data and safeguard the organization's cloud- based healthcare systems.

Developed and standardized continuous compliance monitoring, risk assessment, and incident management protocols, enabling proactive identification and mitigation of security vulnerabilities, while ensuring adherence to evolving regulatory requirements for cloud infrastructure security.

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