General Manager, Waitress

KATERA ALEXANDER

New Orleans, LA ***** 504-***-**** **************@*****.*** WWW: Bold Profile

Professional Summary

Dynamic professional with extensive experience in hospitality. Proven track record in relationship management and sales strategy, driving profitability through effective team leadership and operational excellence. Skilled in alcohol awareness and service prioritization, fostering customer loyalty and enhancing guest experiences.

Skills

• Flexible schedule

• Alcohol awareness

• Initiative-taking

• Sales strategy

• Service prioritization

• Relationship management

Work History

Cocktail Waitress 05/2024 to 03/2025

Larry Flynt's Hustler Club New Orleans – New Orleans, LA Managed multiple orders simultaneously, ensuring accurate and prompt delivery of beverages to guests.

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Built lasting relationships with patrons to create a loyal customer base, resulting in increased repeat business and positive word-of-mouth referrals.

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• Served alcoholic and non-alcoholic beverages in bar environment. Contributed to team success by assisting fellow staff members during busy periods, promoting a supportive work environment.

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Waitress/Bartender 09/2017 to 09/2024

Zydecos Cajun Restaurant – Belle Chasse, LA

Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.

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Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.

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• Maintained clean and welcoming dining environment, ensuring a positive guest experience.

• Remained calm and poised when dealing with difficult customers or during busy shifts.

• Used cash registers and credit card machines to cash out customers. General Manager 09/2023 to 05/2024

Nesbits on Gravier – New Orleans, LA

Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

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Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.

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• Developed and implemented strategies to increase sales and profitability. Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

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General Manager 06/2021 to 09/2022

Drip Affogato Bar – New Orleans, LA

• Implemented operational strategies and effectively built customer and employee loyalty. Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.

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• Managed budget implementations, employee evaluations, and contract details. Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.

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Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.

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Education

Bachelor Of Social Science: Linguistics

Delgado Community College - New Orleans, LA

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