Data Entry Virtual Assistant

Mannylou E. Villegas

Cebu, PH +63-976*-***-*** ************@*****.*** linkedin.com/in/mannylou-villegas SUMMARY

With 3+ years of experience as a Customer Service Representative and nearly a year as an Administrative and Marketing Virtual Assistant. Recognized as a Top Agent of the Month six times, I played a key role in launching the HealthNow Administrative Service project for Highmark - Concentrix. As an Admin VA, I have successfully managed client communications, proposals and schedules for the entire year, added client contacts to the CRM platform, and created invoices for half a year, ensuring smooth administrative operations. TECHNICAL SKILLS: Google Workspace, Notion, Slack, Microsoft Office, Cisco & Avaya Integration, Canva, Capcut, Microsoft Teams

PROFESSIONAL EXPERIENCE

Virtual Assistant Freelancer

Administrative VA 03/24 – Present

Handled logistics for invoices, ensuring accurate and timely processing of payments and financial documentation.

Managed and responded to emails, maintaining professional communication and addressing client inquiries promptly.

Created tailored marketing proposals, aligning strategies with client goals and objectives.

Coordinated client bookings, managing schedules and ensuring seamless appointment management.

Developed training materials for workshops, delivering comprehensive resources to support learning and development initiatives.

Healthnow Administrative Services (HealthNow) GF 8F & 9F The Link Cebu City 6000 Cebu PH Claims Processor 07/23 – 10/24

Providing inbound and outbound calls to members, law office, billing departments and third- party admins.

Awarded as a Top Performing Agent for a month.

Acquired Care Development Training Program

Acquired HIPPA Certification Training

Comprehensive Care Solutions GF 8F & 9F The Link Cebu City 6000 Cebu PH Utilization Management Vendor 05/23 – 07/23

Awarded as a Top Performing Agent for 2 months

Hands-on approach with nurses and certified doctors in checking of the billable ICD-10, CPT, J-codes for medical necessity approval

Providing inbound and email query verifying CPT or Procedure codes to members, healthcare providers, insurance networks and healthcare third- party administrators that lead to a 40% increase of productivity.

Delivered written authentications of healthcare procedures via mail and email. Healthnow Administrative Services (HNAS) GF 8F & 9F The Link Cebu City 6000 Cebu PH Customer Service Administrator 09/21 – 04/23

Awarded as a Top Performing Agent for 3 months

Became an Event Executive Representative for over a year

Providing inbound and outbound calls to healthcare providers, insurance networks and healthcare third- party admins.

Helped members and healthcare providers with insurance queries or clarification and resolved healthcare claims.

Produced event presentations for the upcoming HNAS client meet, through various social platforms, Facebook, Microsoft Teams, printed flyers and more.

EDUCATION & OTHER

Philippine State College of Aeronautics

Bachelor of Science and Engineering: Major in Aircraft Maintenance Technology

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