Customer Experience Prepared Foods

Olivia Tracy

**** * ********* **. ***********, FL

904-***-**** *****************@*****.***

EDUCATION

Bachelor of Arts, Studio Art Summer 2025

Florida State University Tallahassee, FL

EXPERIENCE

Barista/Barista Trainer August 2019 - August 2020

Starbucks Orange Park, FL

● Merchandised display cases and promoted prepared foods

● Memorized official and off-menu coffees

● Worked with new employees to teach them procedures and policies, interacting with customers, cleaning areas, and making orders

● Accepted cash and credit card payments, issued receipts, and provided change

● Regularly cleaned and sanitized work areas and equipment Waitress April 2021 - August 2022

Hawkers Asian Street Fare Neptune Beach, FL

● Greeted customers, answered questions and recommended specials to increase customer experience

● Prepared appetizers and garnishes to assist kitchen staff

● Cleared table and bussed dishes to allow for quick service to continue

● Stocked server areas with supplies before, during and after shifts

● Implemented sanitary food handling, holding and service protocols

● Operated POS terminals to input orders, split bills and calculate totals

● Completed opening and closing checklists to ensure smooth restaurant operations Waitress January 2023 - May 2024

Madison Social Tallahassee, FL

● Provided exceptional service to guests by taking orders, answering questions about the menu, and ensuring customer satisfaction

● Serving food and beverages promptly, ensuring they are presented correctly and in accordance with company standards

● Clearing and cleaning tables promptly after guests leave, ensuring a clean and tidy dining area for the next customers

● Addressing customer complaints or concerns promptly and professionally

● Juggling multiple tables and tasks simultaneously, prioritizing effectively to ensure all guests receive timely service

Personal Assistant/Mentee for Artist June 2024 - January 2025 Sara Conca Jacksonville, FL

● Attend galleries/shows that the artist is featured in with the artist

● Describe the artist’s work to buyers and viewers

● Assist the artist with framing and transporting artworks

● Assist the artist with website updates

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