Customer Service First Aid

Siri Ojeda-Bess

Bronx, NY ***** ● 347-***-**** ● **********@*****.***

Summary

Compassionate and dedicated professional seeking a position in the medical or childcare field where I can apply my strong communication skills, hands-on experience in caregiving, and ability to provide a safe and supportive environment for individuals of all ages. Specialties Include: Childcare, Youth Group Facilitation, CPR & First Aid.

Education

Highschool diploma ● HS of the arts and technology ● 02/1/2021 ● Manhattan, NY

Work History

Customer Service & Retail: Lincoln Market (Cashier)(09/2024-11/2024), Luna Park (Retail/Arcade Associate)(07/24-09/24)

Community & Youth Programs: Fresh Air Fund (Teen Program Specialist)(06/202*-******), NSA Girls Program (Volunteer)(01/2021-present)

Key Skills & Qualifications

Customer Service & Communication

Effective communicator with strong interpersonal skills.

Experienced in assisting customers with purchases, returns, and inquiries.

Able to build rapport with customers and provide a positive experience.

Proficient in handling cash registers, POS systems, and mobile order platforms.

Retail & Sales

Assisted guests in selecting merchandise and engaging in upselling techniques.

Managed inventory, restocked shelves, and maintained store organization.

Knowledgeable in handling arcade ticketing systems and promotional events.

Oversaw self-checkout lanes and helped customers navigate loyalty programs.

Child Care & Youth Group Facilitation

Led group discussions and facilitated youth programs.

Supervised large groups of children and managed camp activities..

Adaptable to dynamic environments and able to handle high-pressure situations.

Organizational & Technical Skills

Ability to learn and use new technology quickly.

Maintained accurate records and daily logs in retail and camp settings.

Followed structured procedures for handling cash, stock, and customer inquiries.

Organized and facilitated community outreach and event setups.

Certifications & Training

National Safety Council: CPR & First Aid Certification

New Settlement - Young Adult Opportunity Initiative: Leadership Development, Communication Skills, Future-Readiness Training

Skills

● Articulate Communication ● Team-oriented ● Adaptability ● Customer Service

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