Jira Administrator Process Optimization
Resume:
G. Manikanta Swamy
*********@*****.***
Hyderabad, Telangana 500082
Results-driven JIRA Administrator with 3+ years of experience in JIRA administration, customization, and workflow automation across enterprise environments. Expertise in JIRA configuration, permission management, JIRA Service Management (JSM), and Atlassian tool integration to optimize Agile project execution. Skilled in JIRA reporting, dashboards, Agile metrics (Velocity, Burndown, Cycle Time), process automation, and plugin management (ScriptRunner, Xray, Zephyr, BigPicture). Proficient in REST API for JIRA, enabling seamless data exchange and automation. Adept at stakeholder collaboration, system troubleshooting, and CI/CD integration with JIRA, ensuring optimal system performance and Agile efficiency.
Professional
Summary
Skills JIRA Administration & Customization
(Workflows, Issue Types, Permission &
Screen Schemes)
• JIRA Automation & Scripting
(ScriptRunner, JIRA Automation, Post
Functions, REST API)
•
Agile Reporting & Metrics (Velocity,
Burndown/Burnup Charts, Cycle Time,
Cumulative Flow)
• JIRA Performance Optimization
(Indexing, Database Cleanup, Load Time
Reduction, Scaling)
•
JIRA Service Management (JSM) (SLAs,
Request Types, Queues, Automation
Rules)
• CI/CD & DevOps Integration (JIRA
with Jenkins, GitLab, Bitbucket,
Bamboo)
•
Advanced Dashboards & Custom
Reports (JQL, Data Visualization,
eazyBI)
• Enterprise JIRA Governance &
Security (RBAC, Compliance, Audit
Controls)
•
BigPicture & Advanced Roadmaps
(Agile Portfolio Management, Resource
Planning, Dependencies)
• JIRA Plugin Management (Xray,
Zephyr, Tempo Timesheets, BigPicture)
•
Stakeholder Collaboration & Agile
Best Practices (Agile Coaching, SAFe
Agile, Agile Transformation)
• System Troubleshooting &
Performance Tuning (Log Analysis,
Debugging, Load Balancing)
•
03/2022 - Current
JIRA Administrator
SID Global Solutions, Hyderabad, India
Work History
Administered and optimized JIRA environments, managing workflows, custom fields, issue types, schemes, and automation rules, ensuring seamless Agile project execution.
•
Automated JIRA workflows and tasks using ScriptRunner, REST API integrations, and JIRA Automation, reducing manual effort by 40% and enhancing system efficiency.
•
Developed and managed advanced JIRA dashboards and reports, leveraging Agile metrics (Velocity, Burndown/Burnup charts, Cycle Time, Cumulative Flow) to drive data-driven decisions.
•
Integrated JIRA with enterprise CI/CD pipelines and DevOps tools (Jenkins, Bitbucket, GitLab) to enhance Agile delivery and continuous deployment visibility.
•
Configured JIRA Service Management (JSM) by setting up request types, SLAs, queues, and automation rules, optimizing ITSM workflows and reducing resolution
•
time by 30%.
Implemented role-based access control (RBAC) and permission management, ensuring data security and compliance across multiple business units.
•
Designed and maintained JIRA governance models, standardizing workflow automation, issue type schemes, and project configurations to align with organizational Agile frameworks.
•
Optimized Agile sprint planning and backlog management using JIRA Advanced Roadmaps and BigPicture, leading to a 25% improvement in sprint efficiency.
•
Led enterprise-wide JIRA migrations and upgrades, ensuring minimal downtime and improving platform scalability for over 500+ users.
•
Troubleshot and resolved JIRA performance issues, reducing load times by 35% through indexing, database optimization, and instance cleanup.
•
Configured and administered JIRA add-ons such as BigPicture, Xray, Zephyr, Tempo Timesheets, enhancing reporting, test management, and resource planning.
•
Facilitated JIRA training sessions and workshops, upskilling teams, product owners, and stakeholders on Agile tracking, reporting, and best practices.
•
Projects And
Achievements
Implemented SAFe Agile principles across multiple teams, increasing Agile adoption rates by 30% and enhancing cross-team collaboration.
•
Designed and optimized JIRA workflows, dashboards, and reports, improving reporting accuracy and stakeholder visibility by 35%.
•
Reduced Sprint spillovers by 40% through effective backlog grooming, sprint planning, and workflow automation, ensuring timely delivery.
•
Led Agile transformation initiatives, successfully migrating teams from Waterfall to Agile, resulting in a 25% increase in productivity and a 20% reduction in time-to- market.
•
01/2020 B.Tech, Computer Science & Engineering, Lingaya's Vidyapeeth, Faridabad, NCR Delhi
Education
Certifications • Scrum Master Certification, Udemy
• SAFe Agilist, Planned
English
Advanced (C1)
Hindi
Advanced (C1)
Telugu
Bilingual or Proficient (C2)
Languages
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