Atlassian/ Jira Administrator & Developer

Naresh Kumar T Contact No: +91-903*******

Email: *****************@*****.***

C A R E ER O B J E CT I V E

I am willing to work as a key player in a challenging and creative environment, which will help me to explore myself and provide my participation in the organization's growth. P R O F ES S I O N A L S UM M AR Y

Proficient in Atlassian products including JIRA, JSM, JWM, Agile, Groovy, ITIL, SDLC, Confluence, and Bitbucket, with 7+ years of experience in both Windows and Atlassian Cloud environments.

Skilled in developing JIRA functionalities using Groovy Scripting with Script Runner over a span of 2+ years.

Experienced in JIRA and Confluence installation, upgrade, migration, and merger across Windows and Atlassian Cloud platforms.

Developed and optimized Groovy scripts for Jira automation, including workflow post functions, custom field calculations, and scripted conditions/validators using ScriptRunner to enhance process efficiency. Provides enterprise-level visibility into SDLC progress using Jira Align, ensuring alignment between development efforts and business goals.

Integrated Jira with Jenkins to automate CI/CD pipelines, trigger builds based on Jira issue updates, and streamline DevOps workflows using Groovy scripts and REST API automation.

Installed, tested, and managed various add-ons and plugins to enhance Atlassian product functionalities, including Jira plugin - Tempo Capacity Planning.

Configured events, email notification schemes, and assigned project roles in JIRA.

Working exp in JQL in Basic & Advanced mode.

Configured and managed Jira-Aha! integration to streamline product roadmaps and issue tracking, ensuring seamless synchronization of user stories, features, and releases between platforms.

Working on JIRA Automation with using Triggers, Condition & Actions.

Managed JIRA installations, upgrades, migrations, and plugins across different environments.

Extensive experience in Agile project implementation, including managing sprints and epics.

Proficient in documentation planning, work estimation, and team task assignment.

Skilled in dashboard and filter implementation, as well as report creation.

Highly knowledgeable in Script Runner, JSU, Dynamic forms, Multi cascading, and email this issue for JIRA.

Experienced in working with Atlassian Server, Data Centre, and Cloud environments.

Installed and configured JIRA, Confluence, and JIRA Service Desk in both Windows and Cloud environments.

Worked on configuring issue types, workflows, screens, custom fields, permissions, resolutions, priorities, issue security levels, and notification schemes for JIRA projects. E D U C A T I O N Q U A L I F I C A T I ON

B.Sc. computer science in (2013) at Shri Gnanambica Degree college, Madanapalli. P R O F ES S I O N A L EX P ER I E NC E

Currently working as a JIRA Developer in LINOVA INFO Pvt Ltd. (June 2017 to till date)

TE C H NI C A L S K I L L S E T

Operating Systems : Windows & Cloud.

Software : Atlassian.

Tools : JIRA, JSM, JWM, Bit bucket,

Azure DevOps, Agile

methodology & Confluence.

P R O J E CT P R O F I LE

Project #2

Client : Cotiviti.

Duration : Oct 2020 – till date.

Role : JIRA Developer.

Atlassian Tools : Jira, Confluence, JSM, Bit bucket, JWM, Agile. Responsibilities:

Configured Agile Boards for both Scrum and Kanban methodologies in JIRA.

Managed JIRA installation, upgrades, and migrations.

Setup JIRA for effective project management, including customization to suit project requirements.

Oversaw user and group permissions management within JIRA.

Created Spaces, Pages, Child pages, and Templates in Confluence, and performed Import and Export operations.

Developed Groovy scripts in ScriptRunner to automate synchronization between Jira and Azure Pipelines.

Created custom dashboards and reports to provide visibility into Azure DevOps sprint metrics and Jira issues.

Automated data flow between Aha! and Jira by configuring custom fields, issue mappings, and status transitions, improving collaboration between product and engineering teams for efficient project delivery.

Proficient in JIRA Script Runner for automation and behaviour customization using Groovy script.

Served as a technical advisor and implemented new capabilities in JIRA.

Designed team-specific agile process flows in JIRA for efficient task management.

Configured and optimized Tempo Capacity Planning to manage team workload and resource allocation. Developed customized Dashboards tailored to team needs.

Prepared projects, dashboards, and reports for all JIRA-related services.

Managed project-level and plan-based permissions.

Prepared documentation using Confluence Spaces & Pages.

Implemented updated work processes for streamlined collaboration.

Generated reports and dashboards for various teams and lines of business.

Managed various development, testing, and monitoring tools. Project #1

Client : Health Edge

Duration : June 2017 to Sep 2020

Role : JIRA Administrator & Developer

Atlassian Tools : Jira, Confluence, JSM.

Responsibilities:

Responsible for maintaining JIRA and Confluence instances, ensuring their smooth operation.

Created new JIRA users and groups as per organizational requirements.

Conducted timely re-indexing of JIRA for optimal performance.

Facilitated the creation of JIRA projects based on user requests and cloned projects and issues as needed.

Having exp in Portal designing in Request types, SLA, Automation, Emails, Approves.

Created spaces in Confluence for collaborative documentation and knowledge sharing.

Implemented JIRA workflows using advanced features like Post Functions, Conditions, and Validations.

Configured Field Configurations, Notification Schemes, Screen Schemes, and Permission Schemes in JIRA projects.

Having exp in Azure devops to design boards, projects & dash boards.

Configured Jira-Azure DevOps synchronization to track development progress and automate workflows.

Created JIRA Service Desk projects, customized fields, issue types, and screens for customer portals.

Configured Customer Portals, request types, queues, SLA metrics, and automation in JIRA Service Desk.

Highlight your expertise in setting up and configuring JIRA instances, including managing users, permissions, workflows, and custom fields

Troubleshooted problems in both JIRA and Service Desk projects.

Implemented Tempo Capacity Planning to track team utilization and optimize project timelines.

Provided technical support and training on Tempo plugins, Jira Automation, and Agile best practices.

Managed filters and performed group and role management based on project requirements.

Prioritized workload and resolved tickets in accordance with Service Level Agreements.

Integrated JIRA with other applications using plugins to enhance functionality.

Imported bulk issues into JIRA projects using CSV files for efficient project management.

Took ownership of checking plugin compatibility and conducting User Acceptance Testing (UAT) pre - upgrade of JIRA.

Managed Aha! product data within Jira, creating custom dashboards and reports to track feature progress, release timelines, and roadmap alignment for better visibility across teams.

Working in Workflow Customization using Conditions, Validators & Post functions.

Having exp in JIRA Automation like Triggers, Conditions & Actions.

Working on JSM projects Agent & Customer portal, SLA’s, Automation.

Contact this candidate