Customer Care Call Centre

Karabo Mokgama

Customer Care Consultant

064******* **************@*****.*** 795A Mihlaba street zone5 Meadowlands 1852 Karabo is a customer care consultant at Capitec bank, Capitec is a South Africa’s leading retail bank that provides various services to individual clients. Karabo is Multi-skilled and her duties in the company include assisting customers over the phone; the assistance includes Product Information, solving queries, selling products to clients and she has worked in other departments such as CCS where she was assisting with providing branches the deceased balances and claims and also the Money laundering department with investigating suspicious accounts. Karabo has worked for various companies such as Merchants as a call centre agent and Vunani as a claims administrator. EDUCATION

IT Essentials

CJC Highveld campus (Year 2010)

*Basic computer and IT skills

Matric

Lamula Jubilee Secondary School

* English

* Geography

* Physical Science

* Life Sciences

* LO

* Xitsonga

EXPERIENCE

Claims Administrator : Vunani : February 15/01/2015-27/09/2017

*Loading of claims on the system

*Liaise with the relevant insurers

*Contact family witnesses for confirmatory affidavits

*Obtain necessary documents such as affidavits and certified copies

*Scan documents in preparation for a disk

*Liaise with SASSA for the tracing of untraceable

*Presenting claims to trustees

*Compile monthly stats

Reference

Name: Lungile Ngwenya

Position: Team Leader

Contact Number (062-***-****

Customer Care Consultant : Merchants Makro :08/01/2018- 26/10/2022

* Providing Product Info to customers

* Solving Customer Queries

* Validating customer details( KYC)

* Gather customer feedback and share it with relevant departments for continuous improvement.

* Assist with placing orders, refunds, or exchanges.

* Address and resolve customer complaints efficiently.

* Respond to questions via phone, email, chat, or social media.

* Maintain accurate records of customer interactions using CRM tools.

* Ability to analyse customer issues and provide practical solutions.

* Efficient management of multiple customer interactions. Reference

Name: Nthabiseng Mofokeng

Position: Team Leader

Contact NO: 083-***-****

www.talentmeridian.co.za

HR: (011-***-****

Consultant : Capitec bank Pty Ltd : 02/11/2020-Present

*Multi-skilled (Cross skill department)

*Solving customer queries

*Providing product info to clients

*Sales

*Deceased estates (dealing with balances and claims)

*AML Department (Investigating suspicious accounts)

*Providing loans to individuals and businesses, contributing to economic development. Informing customers about relevant services or products that can better meet their needs.

*Agents answer incoming calls from customers seeking assistance or information and make outbound calls to provide information or service updates.

* Respond to questions via phone, email, chat, or social media.

* Gather customer feedback and share it with relevant departments for continuous improvement.

Reference

Name: Nthabiseng Mthenjane

Position: Team Leader

Contact No: 062-***-****

HR : (021-***-****

SKILLS

Good Communication skills

Ability to Work Under Pressure

Time Management

Self-motivation

Able to adapt to change

* Computer skill Gather customer feedback and share it with relevant departments for continuous improvement.

Customer service with attention to detail

www.talentmeridian.co.za

Contact this candidate