Configuration Manager Issue Management

Bhavana CH

+91-950******* *******************@*****.***

Experience Summary

Over 3+ years of experience in Atlassian tools like JIRA, JSM, JWM, Bit bucket, ITIL, ITSM, Confluence, Agile.

Proficient in JIRA development using Groovy Script with Script Runner plugin.

Extensive knowledge in Script Runner, JSU, Structure, Configuration Manager for JIRA, JMWE, and Dynamic Forms.

Experienced in working with both Atlassian Server and Cloud environments.

Installation and configuration of JIRA, Confluence, and JSM on Windows & Cloud platforms.

Proficient in configuring Issue Types, Workflows, Screens, Custom Fields, Permissions, Issue Security Levels, and Notification Schemes for JIRA Projects. Customization of workflows, screens, and fields in JIRA based on client requirements.

Creation of custom dashboards, advanced filters, and formula- based fields in JIRA.

Implementation of Permission Schemes to restrict user access at the project level.

Proficient in creating Spaces, Pages, Child Pages, and Templates in Confluence, and installing various plugins for project and issue management.

Experience in upgrading applications and plugins, ensuring synchronization with the old production environment.

Having exp in JIRA Automation using Triggers, Conditions & Actions.

Management and configuration of various Atlassian tools including JIRA, Confluence, and Bit bucket for Agile development processes.

Strong understanding of Agile methodologies and processes.

Basic knowledge in Bit bucket & Git SVN tools.

Working on JIRA Automation in Triggers, Conditions & Actions.

Having exp in email configuration Incoming & Out going emails.

Created new JIRA users and groups, assigned roles, and managed permissions based on project requirements.

Working JIRA Automation using Triggers, Condition & Actions.

Conducted regular JIRA re-indexing to ensure data integrity and system performance.

Implemented and customized JIRA workflows using advanced features such as post functions, conditions, and validations.

Configured field configurations, notification schemes, screen schemes, and permission schemes for JIRA projects.

Education Qualification

• B.Tech in SRM UNIVERSITY (2021).

Professional Experience:

• Worked as JIRA Administrator at Wipro from June 2021 – Oct 2023.

• Currently Working as Jira Developer in TECHBORN IT SOLUTIONS PVT LTD Nov 2023 - till date. T ools and Platform

• Primary Skills : JIRA, JSM, JWM, Confluence, Bit bucket & Agile methodology.

• Operating System : Windows & Atlassian Cloud.

• Database : SQL, MySQL.

• Technical Skills : Integration Platform: Salesforce & SNOW.

• Web Services : REST, Tomcat.

• Build Tools/IDE : Git desktop and Jenkins

• Web Server : Tomcat

• Tools : Agile, ITSM, ITIL, SDLC.

Hands on Experience :

Project Synopsis:

Project #2 : Harmonic.

Role : JIRA Developer

Environment : Windows & Atlassian Cloud

Technology : JIRA, JSM, JWM, Confluence, Bit bucket & Agile. Tools Used : Postman, Bitbucket.

Description:

DevTools since its inception in 2011 as a destination of choice for the Software Delivery & Maintenance Communities. We have helped them adopt & integrate DevSecOps processes and tools to accelerate software development life cycle. This has evolved over the last couple of years to accelerate the adoption of Digital Transformation with DevSecOps.

Responsibilities and contributions:

• Atlassian Systems Lead handling JIRA, Confluence, Service desk, Bit bucket and JIRA Agile.

• Worked on JIRA customization such as creating Issue type schemes, Complex Workflows, Field Configurations. Experience in development with Perl, Python, Power Shell or other scripting languages.

• Created and Modifies Existing Permissions schemes, Screen schemes and Notification schemes for all projects as per Team's requirement.

• Creating project for testing team based on Zephyr plug-in.

• Working on JIRA Agile projects like Creating Scrum / Kanban boards, configured columns, Filters and

• Reports for Sprints.

• Creating a change requests, work orders and problem tickets using BMC Remedy tool and getting approvals from higher officials.

• Connected Fisheye to the mercurial repository on Bit bucket for overview of source code and also setup Crucible for code review.

• Worked on JIRA installation and upgrade and Performed JIRA configuration and Achieved JIRA setup for Help desk

/ Tickets

• Created users on Active Directory, synced the users on Jira and assigned groups and spaces Monitor Jira logs when performing migrations, troubleshooting users/system issues.

• Worked on JIRA Service Desk workflow which includes project workflows, screen schemes and permission schemes.

• Up gradation and Migration of JIRA, Stash/ Bit bucket, Bamboo. Created/Managed Users and Groups in Jira. Project #1

Client : ETON.

Designation : JIRA Admin & Support.

Technologies : JIRA, JSM, JWM, Confluence, Bit bucket. Description:

At Deiser we offer a comprehensive service to help our customers in the challenge of transforming their processes, using Atlassian solutions. We have a highly specialized team that puts people, our customers, at the centre. We work with our customers on all types of projects, with an agile work approach aimed at generating value and results in less time, meeting the necessary quality and security standards. Responsibilities and contributions:

• Contracted to serve as the JIRA Systems Support for the international JIRA/Confluence infrastructure, including all associated programs, plugins and systems.

• Setup Continuous Integration environment using Jira, Bamboo, Bitbucket and Groovy script.

• Customized both JIRA and Confluence to integrate into the pre-existing systems with an eye

• towards making the programs extensions of their systems, and not hindrances to their systems.

• Evaluated existing architecture and implemented technical changes based on Atlassian best practices.

• Implementing a Continuous Delivery framework using Jenkins in Linux environment.

• Implemented a unique version control system in the binary repository (Artifactory) to version binary files.

• Monitored monthly performances of 400+ portfolios, detected potential risk factors to report to higher management.

• Setup Jira "Time sheet Report" plugin, to help users for time-tracking on their dashboards using a JQL or by configuring manually.

• Worked as team JIRA administrator providing access, working assigned tickets, and teaming with project developers to test product requirements/bugs/new improvements.

• Assisted portfolio management in defining portfolio/project scope, resource demand, benefits and risks during the discovery phase spearheaded discovery efforts.

• Created custom dashboards, advance filters and formula-based fields.

• Implemented and managed, as Configuration Manager, builds and source code branching as well as QC and integration testing environments.

• Developed an Automated Build & Deployment Process across large Java projects using ANT/Maven.

• Introduced Confluence to many departments, replacing their internal wiki system.

• Installed and managed plugins for Jira and confluence in production environment and Installed and Managed JIRA Add-ons.

• Monitor and support daily activities of multiple scrum teams to keep process aligned with Agile manifesto. Conduct iteration planning, daily scrums and retrospective. Customized and branded JIRA (Server and Cloud) to company’s desire.

Declaration:

I do hereby confirm that the information given above is true to the best of my knowledge and belief. Bhavana CH.

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