Customer Service Representative
Resume:
PAULETTE HADEN
CUSTOMER SERVICE REPRESENTATIVE
SUMMARY
Highly motivated and compassionate customer service professional
with 5 years + of experience in customer and client relations. Seeking
a remote position in the customer service industry that allows me to
Bj *****.********.******@*****.***
utilize my skills in claims, client advocacy, and customer service to ® Chattanooga TN, 37412
make a positive impact on individuals' lives.
EDUCATION WORK EXPERIENCE
EDUCATION North America Credit Service Chattanooga, TN
Miller Motte College 2019- Healthcare Customer Service Representative 2023-Current
2022 . ; .
* Collaborated with team members to coordinate patient charts,
emergency scheduling, and verification of dental insurance
SKILLS benefits, ensuring smooth operations.
¢ Excellent communication e Utilized appointment software to schedule cleanings and
skills, written and verbal. dental appointments, optimizing patient care.
© Proficient In CRM systems e Handled an average of 50 daily phone calls, providing
and Microsoft Word/Excel exceptional customer service, addressing inquiries, and
© Basic understanding of gathering medical information and dental health history.
e Excellent attention to detail e Prepared new patient confidential files and updated existing
and accuracy In data entry records with accuracy and Integrity.
and record keeping. T-Mobile Remote
¢ Flexible to change and . . 2019-2022
Customer Service Representative
procedures.
¢ Knowledge of CPT/ICD-10
¢ Managed complaints, provide proper solutions and options;
follow up to secure resolution.
¢ Handled 100+ high amounts of incoming calls and evaluated
customers' needs to deliver satisfaction.
e Provided excellent professionalism and customer service.
¢ Planned, coordinated, and engaged clients in educational,
behavioral, and life skills activities.
* Communicated clients' progress through weekly
interdisciplinary meetings and evaluations.
codes.
e Self motivated
¢ HIPPA/PHI Compliance
¢ Ability to thrive in a fast-
paced environment
¢ Ability to multi-task and
manage time effectively.
e Identify insurance claims
and medical claim inquiries.
e Highly organized with
medical records. cvs Hybrid
* Project management Pharmacy Claims Representative 2014-2018
* Proficient In IVF, ICSI, IUI. ¢ Maintained records and documentation of claims, ensuring
* Typing speed of 80 wpm. confidentiality and data integrity.
* Complied with HIPAA and applicable federal, state, and local laws and
regulations.
¢ Collaborated with healthcare professionals, insurance and hospice
ACHIEVEMENTS patients in healthcare and long-term care settings.
certified dental assistant ¢ Reconciled 80% of historic billing issues to resolve outstanding claims
and improve financial performance.
e Automated documentation reports, reducing production time by 75%
¢ Assisted in training and mentoring new pharmacy claims representatives.
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