Customer Service Specialist

OMA SAMPAL-GREENE

BENBROOK, TX *****

732-***-**** - *********@*****.***

PROFESSIONAL SUMMARY

Professional with strong background in sales and customer service, equipped to drive revenue growth and enhance client satisfaction. Skilled in relationship building, problem-solving, and strategic planning. Known for adaptability in dynamic environments and fostering teamwork to achieve goals. Reliable, results-driven, and adept at aligning with evolving business needs.

SKILLS

• Sales presentations • CRM proficiency

• Performance tracking • Goal oriented

• Teller support • Cash handling proficiency

• Credit analysis • Customer relationship management WORK HISTORY

07/2024 to Current Sales and Service Specialist

PNC BANK – Fort Worth, TX

Developed strong rapport with customers, fostering loyalty and trust for sustained business growth.

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Attended industry conferences as a company representative; networked with potential clients while upholding brand image professionally at all times.

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Provided expert product knowledge, demonstrating the value proposition of offered services or products to prospective clients.

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Implemented successful sales strategies to identify new leads and expand market presence.

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10/2021 to 06/2024 Branch Banker

PNC – Bedminster, NJ

Delivered exceptional service through effective communication skills, empathy towards clients'' needs, problem-solving abilities, and attention to detail in daily tasks.

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Optimized branch performance by analyzing key metrics and implementing targeted action plans.

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10/2015 to 10/2021 Assistant Manager

Quick Chek – New Brunswick, NJ

Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.

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• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.

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EDUCATION

06/2015 High School Diploma

Bound Brook High School - Bound Brook, NJ

CERTIFICATIONS

MLO

REFERENCES

Available upon request

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