Software Engineer

Bhukya Ramya

JIRA/Confluence/Jira Service Management

Email: *************@*****.*** Mobile: 957-***-****

PROFESSIONAL SUMMARY

•4+ years of experience in the IT Industry experience in JIRA Administration, Analysis, Design, Development, Project management, Agile methodologies, Jira Service Desk, Jira Core, Jira Agile, Confluence, Crowd, Fish Eye& Crucible, Bit bucket, Bamboo, Jenkins, ITIL Management (Service Now) and Collaboration tools and working with Complex Workflows and Managing Plugins.

•Creation of Jira Projects and Confluence Spaces

•Installed and Migrated Jira, and Confluence from a lower version to a newer version

•Implemented SSL/SSO

•Configured SAML with OKTA for SSO

•Integrated Jira, Confluence with AD/LDAP

•I have implemented REST API’s

•I have prepared Groovy Scripts

•Migrated Jira and Confluence from Local Instances to the Cloud.

•Worked with users to fix the internal errors in SVN, GIT/Git Hub, and TFS repositories that halt the migration.

•I have prepared Groovy and Shell Scripts

•Administration and management of Atlassian tool suites, (installation, deployment, Configuration, migration, upgrade, patching, provisioning, server management, etc.)

•Experience in Software Development Lifecycle (SDLC), involved in Analysis, Design, Implementation, Testing, and Deployment of Object Oriented, Client-Server, Web-Based, Distributed.

•Evaluating and managing the usage of Atlassian add-ons to meet team and business needs.

•Migrating the Jira, Confluence, and DB from Windows to Linux environment.

•Agile Program Management, Change/Incident/Problem/Release Management, JIRA-Agile Scrum/Kanban, Bug Cycle management, SDLC designs advice using JIRA.

•I know Jira, Confluence Up gradation & Migration from the lower version to the new version (Both core applications up gradation.)

•Administration and management of Atlassian tool suites, (installation, deployment, configuration, migration, upgrade, patching, provisioning, server management, etc.).

•Manage and Configure Various Atlassian Tools like JIRA, Confluence, Crowd, Stash/Bitbucket and FishEye for Agile development in the organization.

•Worked on Confluence- Assigned user personal Space, pages, child pages, macros, and digital signature and assisted in using Confluence.

•Data Center and Disaster Recovery implementation for Atlassian Products.

•Define and maintain SLAs and processes for the system including server uptime and consistency.

•Experience with Groovy & Shell scripting

•Create Customized Dashboards, and JQL Filters shared with teams and used them on gadgets.

•Creating a change request, work orders, and problem tickets using the BMC Remedy tool and getting approvals from higher officials.

•Experience with Atlassian JIRA installation, administration, and maintenance.

•Experience with Jira 7.x and 8.x and 9.2 environments, with the ability to create Jira workflow, screen schemes, permissions schemes, and notification schemes.

•Used easy for reports, charts, and dashboards add-on for JIRA.

•Interact with business analysts and software developers for bug reviews and take an interest in QA meetings.

•Working experience support activities like Initial deployment, Re-deployment, Extension changes, and giving credentials.

TECHNOLOGY

Below is the list of important software products, tools, and methods that I have worked with.

Operating Systems

Atlassian – JIRA, Jira Service Desk, and Confluence, Bitbucket,

Crowd, FishEye& Crucible, Bamboo.

Cloud Tools

Atlassian Cloud and AWS-EC2

Databases

Oracle 12c, DB2, MS Access and SQL Server 2014

Scripting Tools

Groovy & Shell scripting.

Version Control Tools

CVS, SVN, GIT & GitHub, Bitbucket

Operating Systems

MS Windows Server, UNIX, Linux, Red Hat and CentOS

Application Server

Web Sphere, Tomcat, and Web logic.

Test Management Tools

HP, ALM

Qualification

Degree: B-Tech (2014 - 2018) University: JNTUH

Specialization: CSE

PROFESSIONAL EXPERIENCE

Project #2: Worked as a Software Engineer in Cognizant Technology Solutions PVT LTD, Hyderabad from Dec 2022 – Aug 2024.

Client: Jonson & Jonson (Dec 2022 to Aug 2024)

Responsibilities:

•Creating a project for the testing team based on the Zephyr plug-in.

•Creating a change request, work orders, and problem tickets using the BMC Remedy tool and getting approvals from higher officials.

•Worked on JIRA installation and upgrade and Performed JIRA configuration and Achieved JIRA setup for Helpdesk/Tickets

•Upgraded all the plugins and applications (Stash, Confluence, Jira, and FishEye) and synced with the old production applications.

•Worked as team JIRA administrator providing access, working assigned tickets, and teaming with project developers to test product requirements/bugs/new improvements.

•Upgradation and Migration of JIRA, Stash/ Bit bucket, Bamboo. Created/Managed Users and Groups in Jira.

•Assisted portfolio management in defining portfolio/project scope, resource demand, benefits, and risks during the discovery phase; spearheaded discovery efforts.

•Test Rail supports integrating with all major JIRA versions, including JIRA Cloud and JIRA Server 7. x – 8. x

•Monitor Jira logs when performing migrations, and troubleshooting users/system issues.

•Worked with cross-business process

•Coordination with business team, and project team. And how best to implement JIRA within the department of the agile process.

•Installed and upgraded Jira and its Plug-ins in production to keep up to date.

•Evaluated existing JIRA instances and resolved performance issues.

•Worked with the engineering tools team to implement JIRA for agile development.

•Migrated a second version of JIRA into the main production version of JIRA.

•Mentor, coordinator, and leadership roles in the creation and execution of Software implementation.

•Interact with business analysts and software developers for bug reviews and participated in QA meetings.

•Experience providing training to development teams on how to track, plan, and analyse using JIRA.

•Experience in Repository creation/managing in Fisheye & Crucible.

•Checking plugin compatibility to upgrade Jira.

•Restarting Jira, performance monitoring of Jira instances, and checking log and backup files

Environment:

JIRA, Jira Service Desk, Bit bucket, Stash, Crowd, Confluence, GIT, JQL, SQL Ant, Maven, portfolio, Shell Scripts, UNIX, Linux, VMware, Zephyr, Infrastructure.

Project #1: Worked as a Software Engineer in TATA Consultancy Services PVT LTD, Hyderabad from Sep 2018 – Sep 2022.

Client: Aris Global (Sep 2018 to Sep 2022)

Responsibilities:

•Responding to all incoming questions and inquiries related to JIRA applications.

•Creating spaces and pages.

•Providing privileges to the users

•Creation of Jira Projects based on user request.

•Creation of new Jira users and Jira groups.

•Creating versions in projects as required.

•Creating Jira Service Desk projects, Custom fields, Issue Types, and screens for Customer portals.

•Created JIRA projects, templates, workflows, screens, fields, and other administrative activities.

•Created a new permission scheme so end users only see the projects they need to see.

•Implementing Jira workflows using advanced features such as Post functions, Conditions, and Validators.

•Troubleshooting user queries on Jira and Confluence.

•Experience in configuring Field configurations, Notification schemes, Screen Schemes, and Permission Schemes in Jira Projects

•Developing applications by Customizing Fields, Permission, and Workflow.

•Created and Modifies Existing Permission schemes, Screen schemes, and Notification schemes for all projects as per Team's requirement.

•Created user accounts and technical documents documenting JIRA project configurations and provided training sessions.

•Worked on Confluence- Assigned user personal Space, pages, child pages, macros, digital signature and assisted in using Confluence.

•Worked with JIRA Service Desk to set up service desk, create service desk request types, and make queues for service desk teams.

•Worked on JIRA customization such as creating Issue-type schemes, Complex Workflows, and Field Configurations.

•JIRA customization – Issue Schemes, Workflow Schemes, Field Configuration Schemes, Screen Schemes, Permission Schemes, Notification Schemes.

•Working on JIRA Agile projects like Creating Scrum/Kanban boards, and configuring columns, Filters, and Reports for Sprints.

•Set up Dashboards, build Filters using JQL, and subscribe to receive notifications/Alerts.

•Setup JIRA "Timesheet Report" plug-in to help users time-tracking on their dashboards using a JQL or by configuring manually.

•Created reports, charts, and dashboards for JIRA with EazyBI Plugin.

•Expert in Incident Management, Problem Management and Change Management.

•Define and maintain SLA’s and processes for the system including server uptime and consistency.

•Customized workflows associated with the projects as per the team's requirement.

•Extensively worked in a Scrum environment with active involvement in daily meetings.

•Conducted training for teams on team collaboration on effective use of Jira & confluence.

•Preparing documentation plan, estimating work, and assigning work to the team.

•Coordination with business team, and project team. And how best to implement JIRA within the department of the agile process.

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