Technical Support Specialist
Resume:
Matthew Macias
Future employment
San Benito tx *8586
**.**********@*****.***
Professional Summary
I look forward to the possibility of being your employee. Thank you for taking time to review my resume Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Sales Representative for T-mobile
Qualfon-Harlingen, TX
February 2025 to Present
Take inbound calls
Upscale on extra lines of service
Technical Support Specialist
Intuit QuickBooks Technical-Brownsville, TX
September 2024 to Present
• Provided technical support to end-users, troubleshooting hardware and software issues
• Resolved 90% of customer inquiries on the first call, exceeding departmental targets
• Collaborated with cross-functional teams to identify and resolve complex technical problems
• Documented all support interactions accurately and thoroughly in the ticketing system Doordash Driver
DoorDash-San Benito, TX
June 2021 to Present
• Delivery driver
• Customer service
Traveling Wind Turbine Technician
UpTower-Saint Ansgar, IA
May 2022 to August 2022
Full service maintenance and commissioning GE 1X and 2X wind turbines Traveling Wind Turbine Technician
Koshkil North America Inc-Saginaw, TX
September 2021 to March 2022
Commissioning, troubleshooting and full service maintenance. Conveyor Installer
US TRADES LLC-Austin, TX
October 2019 to November 2020
Worked on the conveyor systems in newly built Amazon warehouses Independent Sub-Contractor
Leroy Henry Remodeling-Lubbock, TX
November 2015 to March 2020
• Foreman
• Remodel/construct homes
• Electrical panel installation
• Custom Murphy bed construction/installation
Warehouse Manager
Furniture Row-Lubbock, TX
October 2016 to September 2017
Load/unload merchandise, inventory, repair damaged furniture. Delivery and installation. Pull orders. Apprentice Electrician
Greer Electric-Lubbock, TX
June 2014 to August 2015
Running conduit, pulling wire, driving scissor lifts and sky lifts. Wiring plugs, lights junction boxes panels Also, did security camera installation along with card readers and fiber optics. Commercial and residential.
Education
Bachelor's degree in Information Technology
Colorado Technical University-Online - Remote
June 2023 to Present
High school diploma
Monterey High School - Lubbock, TX
August 2003 to May 2006
High school diploma or GED
Skills
• Manufacturing
• Forklift
• Leadership (4 years)
• Generator repair
• Telecommunication
• Welding
• Remodeling
• Retail sales
• Roofing (5 years)
• Facilities Maintenance
• Communication skills
• Construction estimating
• Warehouse experience
• Customer service
• Carpentry
• Heavy equipment operation (1 year)
• Construction
• Drywall
• Commercial construction
• ERP systems
• Order picking
• Industrial equipment
• Electrical Experience
• Analysis skills
• Handyman
• Accounting quick books experience (2 years)
• Quality control
• Construction Management
• Low voltage (2 years)
• HVAC
• Mobile applications
• Painting
• Door Hanging
• English (10+ years)
• Assembly
• Management
• Dealership experience
• Driving
• CGMP
• Hotel experience
• Plumbing
• Trim Carpentry
• Mechanical Knowledge (Less than 1 year)
• Power tools
• Caulking
• Spark
• Blueprint Reading
• Commercial driving (1 year)
• Fabrication
• Oil & gas
• Maintenance
• Delivery driver experience
• Hand Tools
• Fiber splicing
Certifications and Licenses
OSHA 10
Present
CPR Certification
EPA Refrigeration Certification
Electrician Apprentice
OSHA 10
Non-CDL Class C
Forklift Certification
HVAC Certification
Driver's License
April 2021 to April 2030
CPR/First Aid
September 2021 to September 2023
Additional Information
• Apprenticeship electrician license
• Fork lift certification
• Carpentry certification
• OSHA certified
• Working at height certified
• Confined space certified
• Lotto Certified
Contact this candidate