Desktop Support Microsoft Office
Resume:
Johnnie Cromedy
Microsoft Office suite desktop support
Fort Lauderdale, FL 33319
*******************@***********.***
ComptiaA+ Technician,Detailed problem solver, excellent communication skills, team and goal oriented, high level PC and laptop knowledge including, build, fix, deploy and install; SUN Server System Administrator certification including network build, fix and deploy, wireless network build, fix and deploy, Outlook email configuration, PBX, TCP/IP, PDA, laser printer fix, install, including print server and DSL installation. Exposure to UNIX and LINUX, heavy exposure to all forms of desktop support and application troubleshooting. Overall high achiever in hands-on technical support. Lotus Notes installation and configurations, Windows NT, Windows XP, Microsoft Exchange configurations, Microsoft Office Suite desktop support, Lotus Notes installation and configurations. Remedy 4.05. Configuration of SSl VPN on Laptops
Authorized to work in the US for any employer
Work Experience
Microsoft Office suite desktop support
HIGH END SYSTEMS - Fort Lauderdale, FL
September 2008 to Present
Ft.Lauderdale,Fla Sept-2008 - March 2012
Laptop and Desktop Repair, HP Printer Repair
Outlook installations and configurations, Microsoft Office suite desktop support. Ghost Imaging on external drive and downloaded new image on Deployment systems throughout the project. Set-up and established remote system connectivity through VPN. Mac Desktop End User Support and Hardware Configuration.
Customer Service Tech
Fort Lauderdale, FL
July 2008 to September 2008
Diagnose web client support for dial-up accounts,for Windstream Internet service, Mac Desktop Support, End User Configurations
Desktop support,imaging and ghosting client laptops Motorola - Plantation, FL
June 2008 to July 2008
Printer Configurations, Microsoft Office configurations Desktop Support Tech
Unique Advantage - Philadelphia, PA
January 2008 to May 2008
Break/fix tech, Ghost imaging, PC User support. Printer Break fix Desktop Support, Palm Installations
Resolved Helpdesk Calls in a timely SLA. PDA Configurations, Laplink, Lotus Notes and MS Outlook Configurations, HP Printer Configurations. Windows 2000 to XP Upgrade Deployment Project (3500 Users) disconnecting and breaking down the PCs, bagging up peripherals, tagging PCs and peripherals, reconnecting at new site, logging in, testing functionality, recapturing printing and network connectivity Ghost Imaging old PC onto an external drive and download new, image on Deployment systems throughout the project
Windows PC Technician
QUINTECH RESOURCES - Essington, PA
November 2007 to December 2007
Project consisted of rolling out centers on the East coast to the companies new system. Set up desktops and provided Desktop Support, Microsoft Exchange configurations and helped in the reconfiguration of desktop applications and printers. Desktop Support, Microsoft Exchange configurations ALLIANANCE CONSULTING
September 2007 to October 2007
Philadelphia PA (September 2007 October 2007)
Children Hospital of Philadelphia
Desktop Support, Microsoft Exchange configurations Outlook installations and configurations, Microsoft Office suite desktop support. Ghost Imaging on external drive and downloaded new image on Deployment systems throughout the project. Set-up and established remote system connectivity through VPN. Desktop Support, Break
MPOWER GROUP - Princeton, NJ
February 2007 to May 2007
Fix, Printer Repair
Provided hands-on desktop support and training with Software installation and configurations in use of MS applications, Remedy 4.05.
Installed applications and anti-virus software maintenance on LAN. Provided support on hardware installations including printers. Desktop Support, Landesk
THE BROKERS GROUP - Princeton, NJ
September 2006 to February 2007
Princeton, NJ (September 2006 February 2007)
Childrens Hospital of Philadelphia
Windows XP deployment
LAN desk configuration inventory Break\Fix and customer Desktop Support, Landesk. Provided technical support for desktop and laptop configurations, LAN configurations, TCP/IP, IPX/SPX, dial up adapters and modems, and wireless Technologies. Desktop Support, Microsoft Exchange
MATLENSILVERGROUP - Charlotte, NC
January 2006 to August 2006
configurations, Outlook installations and configurations, Microsoft Office suite desktop support. Ghost Imaging old PC onto an external drive and download new image on Deployment systems throughout the project.
Set-up and established remote system connectivity thro VPN. Desktop Support, Palm Installations, Ghost Imaging STRATEGIC STAFFING SOLUTIONS - New York, NY
March 2005 to August 2005
old PC onto an external drive and download new image on Deployment systems throughout the project. Resolved Helpdesk Calls in a timely SLA. PDA Configurations, Laplink, Lotus Notes and MS Outlook Configurations, HP Printer Configurations. Windows 2000 to XP Upgrade Deployment Project (3500 Users) disconnecting and breaking down the PCs, bagging up peripherals, tagging PCs and peripherals, reconnecting at new site, logging in, testing functionality, recapturing printing and network connectivity. PC Technician
DARREN K REAL ESTATE - Brooklyn, NY
November 2004 to February 2005
Desktop Support, PC Repair and HP Printer setup and configurations. HelpDesk Support Call Center Support, Win98, Win Xp desktop support and configurations. Email configurations. Ghosting Hard drives.
Microsoft Office Suite Support, PDA Installs and email Configurations. PC Anywhere remote access, disconnecting and breaking down the PCs, bagging up peripherals, tagging PCs and peripherals, reconnecting at new site, logging in, testing functionality, recapturing printing and network connectivity.
PC Technician
GLOBAL TECHNOLOGY - King of Prussia, PA
October 2004 to October 2004
Desktop End User support, Microsoft Suite configurations. PDA Installs and Setups, HP Printer Configurations, and Lotus Notes configurations. Outlook exchange mail setups. Server Desktop imaging Ghosting.
PC Technician
ARC - Barrington, IL
August 2004 to September 2004
PC Deployment of Windows XP via windows 2000 (1500 Users). Configurations of Printers, VPN Products, and Customer -based software. MS Exchange service configurations and setup.
PDA Installations and Email Configurations, Lotus notes Installations. PC Technician
ALPHANUMERIC, INC - Raleigh, NC
April 2004 to May 2004
PC deployment and Win XP upgrading for Glaxo Smith Kline account (1500 Users). Desktop and laptop end user support. Lotus Notes installations, PC Anywhere remote management, disconnecting and breaking down the PCs, bagging up peripherals, tagging PCs and peripherals, reconnecting at new site, logging in, testing functionality, recapturing printing and network connectivity. PDA Network Configurations and user support, MS Outlook Configurations. PC Technician
APEX SYSTEMS - Philadelphia, PA
December 2003 to March 2004
New PC Deployment for Naval Base in Philadelphia (5000 users). Deployed Windows 2000 upgrade for all operating systems. PDA Network Configurations, MS Exchange Configurations. Desktop Support of end user and training in use of Microsoft Applications. Installed hardware as required by end users.
Installed application software and anti-virus update to LAN. PC Technician
INFORMATICA/TECHNIKI - Philadelphia, PA
November 2003 to December 2003
New PC Staging and upgrades via Radius at Naval Base in Philadelphia. Deployed Windows 2000 upgrade to all users.
Provided hands-on desktop support and training in use of MS applications. Installed applications and anti-virus software maintenance on LAN. Various other hardware installations including printers.
PC Technician
THE COMPUTER MERCHANT - Norwell, MA
May 2003 to October 2003
Deployed Windows 2000 and roll out PC upgrades from WIN 95. Desktop support and training in MS applications of end users. Installed new applications and maintained anti-virus to LAN. Installed new PCs, upgrades and various other hardware installs. PC Technician
THE COMPUTER MERCHANT - New York, NY
May 2003 to May 2003
WinXP deployment and upgrade from WIN 95 for 2000 user deployment. Created user accounts, Helpdesk Phone Support, set-up and established remote system connectivity, provided overall desktop support and training in MS applications to end-users. Provided technical support for desktop and laptop configurations, LAN configurations, TCP/IP, IPX/SPX, dial up adapters and modems, wireless Technologies. PC Technician
INFORMATICA/TECHNIKI - Philadelphia, PA
April 2003 to April 2003
Deployed WIN 2000 upgrades at Naval Base.
Rollout and installed new PCs, Desktop Staging for imaging. Installed application software and anti-virus to LAN. Provided desktop support and trained in MS applications to end users PC Technician
HAL KINION INC - New York, NY
November 2002 to December 2002
J&J account) Siebel Helpdesk Support for pharmaceutical sales reps. Extensive telephone support/training in use of proprietary software. Desktop support and training of end users in Microsoft Applications. Installed application software and anti-virus update/maintenance on LAN. Installed other hardware (i.e., printers) as required by users. PC Technician
APEX SYSTEMS - Iselin, NJ
February 2002 to October 2002
PC Ghosting of Applications.
Created user configurations for new installs using WIN NT workstations. Tested remote application access and functionality. Documented all new procedures. Maintained anti-virus/firewall software to LAN. Identified/Resolved/Troubleshot system/workstation functionality issues. Replaced NIC cards in workstations, troubleshot network access by users. Installed new PCs and hardware as required. Provided desktop support for end users. Provided technical support for desktop and laptop configurations, LAN configurations, TCP/IP, IPX/SPX, dial up adapters and modems, wireless Technologies, and remote access administration. PC Technician
WEE R THE WORLD - Willow Grove, PA
May 2001 to January 2002
Desktop and application Support of Microsoft Suite. Network support of the LAN Server and clients.
Installation of new applications HP Printer Support. Hardware and anti-virus, Help Desk Call Center Support. Installed new PCs and rollout upgrades.
DSL configurations and installation.
Configured and set-up all new user accounts.
Setup and installed HP Jet direct Print Servers.
Lotus Notes Troubleshooting, General Break/Fix Technician. Implemented Remote Access for Telecommuters.
NIC Card, Hard drive, Modem, System Board configurations. PC Technician
TMP WORLDWIDE, INC - Tampa, FL
February 1999 to April 2001
Jamaica Hospital, Queens, NY
Desktop Support of Win95, 98, NT, Win ME, Win2000 and WinXP. Hardware Installations. Setup User and Groups configurations. Installation of new applications and software on LAN. New PC Installs and upgrades, DSL configurations and Setups. Ghosting Hard drives; General Break/Fix Technician. Novell and NT environment and troubleshooting.
TCP/IP Configurations, Network/ LAN Troubleshooting. HP Printer installation, including configure Jet direct print servers. Help Desk Call Center on-site support; Lotus Notes troubleshooting. Implemented Re mote Access for Telecommuters.
NIC Card, Hard drive, Modem, System Board configurations. Parts and Warranty Support of all on-site hardware. Palm Pilot setups and problem resolution.
HP Printer Break/Fix: DC Controller, Formatter, Fuser, Pick-Up and Output Assembly Replacements. PC Technician
DECISION ONE - New York, NY
February 1997 to February 1999
Installed new software and anti-virus software to LAN. Installed new PCs and upgrades, Setup NT 4.0 on desktops. Configured and installed HP printers and print servers. Supported Novell LAN Support and repair Dell laptops. SUN workstation/desktop problem identification and resolution. SUN Datacenter and Enterprise maintenance.
Compaq, Dell, IBM Workstation Support and Warranty. PBX, ISDN, ADSL Modem Network Connectivity.
Supported Dow Jones Market Telerate Server Software and Hardware. Sun Solaris 7 System Installations and Setups.
Systems Board, Hard Drives, Tape Backup Installations. Support Mobile Lotus Notes Connectivity Installations on Laptops. PC Technician
HIGH END SYSTEMS - North Brunswick, NJ
June 1994 to November 1996
Worked on the Installation and configuration of System Boards, CPU, hard drives, CD-ROM, Memory Modules, Tape Drives, Scanners and Modem.
On-site home PC and Laptop Repairs identifying and resolving user problems using Dos 6.22, Win3.1 Win95 and Win98, WFW Installations and Installations. Built customized, made-to-order, high-end clone PC systems. Education
A+ Certification
Middlesex County College - Edison, NJ
1997
High school diploma or GED
Skills
• Outlook
• IT support
• Mobile devices
• Windows
• Help desk
• VPN
• TCP/IP
• Computer Networking
• Software Troubleshooting
• Network Support
• Operating Systems
• Microsoft Windows Server
• LAN
Certifications and Licenses
A+ Certified
January 1987 to Present
Computer Repair,Desktop Support
CompTIA Network+
Assessments
Basic computer skills — Proficient
September 2021
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Work style: Reliability — Proficient
December 2019
Tendency to be dependable and come to work
Full results: Proficient
Technical support — Completed
September 2021
Performing software, hardware, and network operations Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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